CHIEF OPERATING OFFICER, INSURANCE OPERATIONS

JOB DESCRIPTION:

Responsible and accountable for successfully delivering the entire portfolio of GIO operational initiatives. Drives the changes to the processes and related system capabilities needed to facilitate the delivery of those initiatives across the organization.

Ensures member-centric culture and communications. Provides vision, organization, and leadership to the Customer Service, Claims, and Membership operations for the GIO. Responsible for compliance with state and federal regulatory requirements applicable to these operational areas.

In conjunction with peers; provides vision, organization, and leadership in the implementation of activities around strategic planning, resource prioritization, resource coordination, budget forecasting, and effective communications to all appropriate levels.

Responsible for driving the self-service capabilities available to Members, Providers, and Employer Groups.

Communicates and consults with GIO and Geisinger leadership with regard to the overall condition and performance of the GIO. Advises leadership regarding new programs / financial issues of these areas, making recommendations about the overall implications of a decision.

Fosters and promotes a positive work environment with teamwork, respect, and communication; supports personal growth and development of people. Creates an environment of accountability, responsibility, and ownership through consistent leadership, direction, and support.

Responsible for GIO oversight of the Human Resources function.

ROLE DETAILS:

COO, Insurance Operations reports directly to the President of Geisinger Health Plan.

The COO, Insurance Operations will have 6 direct reports.

LOCATION:

Danville is a quiet and charming town in Central Pennsylvania, located on the Susquehanna River, 50 miles west of Scranton and 100 miles from Philadelphia. Living in Danville, PA is a wonderful experience. The community is close-knit and full of friendly faces. There are plenty of activities to keep you busy, such as local parks and trails, restaurants, shops, and entertainment venues. With its vibrant downtown area and plentiful outdoor recreation opportunities, there's something for everyone in Danville. On top of that, the town offers excellent schools and services, making it a great place to raise a family or start a business. No matter what type of lifestyle you're looking for, Danville has something to offer everyone.

REQUIREMENTS & QUALIFICATIONS:

Education:

• Bachelor’s Degree required

Experience:

• Minimum of 10 years of healthcare experience.
• Minimum of 10 years of progressive leadership experience.