Practice Administrator

Job Summary


The Practice Administrator I provides operational leadership for center operations while also assuming expanded program responsibilities. This role oversees all Practice Management functions and provides additional leadership for fee-for-service operations, FQHC partnership operations, member relations activities, and cross-functional program performance. The Practice Administrator I works to drive operational consistency, member engagement, growth support, and partnership execution.

Scope of Responsibility

• All Practice Manager functions plus additional program responsibilities
• Front Office Staff, Transportation, Security, Housekeeping, Nursing Team, Fee-for-Service Program, FQHC Partnership Program, and Member Relations Coordinator
• Expanded program accountability across center operations
• Direct supervision of frontline staff and program personnel

E ssential Duties and Responsibilities

• Oversee daily center operations to ensure reliable member access, timely service, and efficient team workflows.
• Lead front office, transportation, security, housekeeping, nursing support, and Member Relations teams in alignment with operational expectations.
• Monitor staffing, schedules, productivity, attendance, service levels, and daily readiness.
• Maintain compliance with organizational policies, regulatory requirements, documentation standards, and service expectations.
• Address member service and operational concerns promptly and professionally in partnership with appropriate leaders.
• Advance quality, safety, and service excellence initiatives across the center.
• Promote consistent use of standard work, job aids, workflows, and escalation processes.
• Partner with center leadership to identify barriers, implement corrective actions, and enhance the member experience.
• Support readiness for internal audits, regulatory reviews, compliance checks, and operational assessments.
• Lead cross-functional operational and program initiatives that strengthen consistency and accountability.
• Oversee Fee-for-Service and FQHC Partnership operations in alignment with organizational goals and compliance standards.
• Support center growth, member engagement, partnership performance, and program execution.
• Coordinate Member Relations activities, workflows, performance expectations, and service recovery support.
• Track program KPIs, operational metrics, productivity trends, service levels, and performance outcomes.
• Partner with clinical, operational, and administrative leaders to remove barriers and improve cross-functional workflows.
• Implement standard work, process changes, job aids, and program updates across assigned teams.
• Coach and develop frontline staff and program personnel through performance management and leadership routines.

Minimum Qualifications

Education


Bachelor's degree required; master's degree preferred.


Experience


5-7 years of healthcare operations experience with demonstrated program oversight.


Leadership Experience


Experience managing multiple programs and cross-functional teams.


Knowledge Required


Healthcare operations, program management, value-based care, and FQHC operations, extensive EMR experience-eCW experience preferred.



Preferred Competencies

• Operational leadership and execution
• People leadership, coaching, and accountability
• Member-centered service orientation
• Healthcare compliance and regulatory awareness
• Workflow optimization and process improvement
• Data-informed decision making and KPI monitoring
• Cross-functional collaboration and communication
• Change management and standard work adoption

Working Conditions

• Primarily operates in a healthcare center environment with frequent interaction across clinical, operational, and administrative teams.
• Requires ability to manage competing priorities, respond to operational escalations, and support team readiness throughout the day.
• May require occasional travel, extended hours, or schedule flexibility based on center needs, organizational priorities, or urgent operational issues.

Physical Requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Ability to occasionally move objects up to 20 lbs.

Direct Reports

• Administrative Supervisor, (Lead)Front Office Coordinator, Housekeeping Aide, Transportation Supervisor (if applicable), Transportation Coordinator/dispatcher/representative, Nurse Lead, Member Relations Staff

Company Description:

Why Work at AbsoluteCare?


At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.


We call this "care beyond medicine." We have turned the doctor's office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members' needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.


We don't stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.


Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.

AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.