RN - OB/GYN Clinic - Biltmore Campus

Nurse Care Coordinator

The primary purpose of this position is to work collaboratively as an active member of the interdisciplinary team to provide patient-centered care across the continuum. Care is delivered by telephone and in-person clinical care. In this role, the goals include providing an excellent patient experience, high-quality outcomes, and improved productivity for the team.

Specific Responsibilities:

• Participate in daily huddles with patient care team(s)
• Participates in phone triage for family medicine patients across the continuum
• Utilizes evidence-based protocols for symptom-based management
• Provides evidence-based patient education
• Schedules appointments
• Review and triage medication refills requests in accordance with protocols
• Provide assistance with prior authorization of medications and durable medical equipment as needed
• In coordination with a provider, assesses, interprets, and communicates lab results
• Identify opportunities for nurse led visits, such as annual wellness visits, new patient intakes, and acute visits
• Support coordination of team-based care with CNAs, CMAs, LPNs, and other RNs within the clinic(s)
• Collaborate with consulting providers, behavioral health, nutrition, and pharmacists
• Provide panel management support to identify quality care gaps and participate in outreach as needed
• Participate in the ongoing design and implementation of nurse-led protocols and co-visits as needed
• Identify and perform pre-visit planning for a variety of visit types
• Assist with management of urgent and emergent patient care situations
• Performs phlebotomy, CLIA waived lab tests, processes specimens, and starts IVs as needed
• Participate in annual competency training of clinical staff
• Float between clinics as needed to meet the needs of the department
• Serve as a preceptor for new clinical staff
• Provide care management support such as transitions of care calls and hospital follow-ups within the clinic as needed
• Participates in process improvement of new and existing workflows
• Actively embraces and supports divisional and organizational initiatives
• Supports pop-up vaccine and testing community events

Key Competencies:

• Communication Skills
• Decision Making
• HealthCare Knowledge
• Interpersonal Skills
• Organizational Values
• Problem Solving

Specified Skills:

• Computer
• Knowledge and experience documenting patient care in an electronic health record
• Advanced computer skills as related to working with medical office software, educational program(s), and presentation preparation
• Foreign Language
• Spanish speaking skills strongly preferred
• Other
• Ability to make knowledgeable clinical assessments and judgments
• Knowledge of triage protocols

Physical Demands:

• Light - Moderate energy level: Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.)
• Occasional (0 - 33% of Workday)

Education and Experience:

• Minimum Qualifications:
• Current unencumbered North Carolina nursing license
• Preferred Qualifications:
• Bachelor's Degree in Nursing preferred.
• Two (2) years relevant experience or comparable combined experience and/or education preferred.
• One (1) to two (2) years of nursing experience in an ambulatory setting is preferred.
• Telephone triage experience preferred.
• Required Licenses:
• Current unencumbered North Carolina nursing license
• Current CPR certification

Schedule:

• Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

Compensation:

• $33.65/hour + MAHEC Total Rewards package

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.