Commercial Lines w Group Captives, Strategic Account Executive (East Coast

Account Executive/Sr. AE

This is a full-time position on our Commercial Lines-Group Captive Team. The Account Executive/Sr. AE will be the relationship manager and strategic advisor on an assigned book of business. You will work with the Account Management Team to manage your book of business. You will strategize in cross-selling/rounding out coverages and work to ensure a seamless renewal process for clients and effectively deliver the resources of NFP to our clients. You will provide expert guidance on all commercial coverage lines. While having specialized knowledge in Group Captives is ideal, this can be obtained on the job if you have Commercial Lines experience. You will interact with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives. You will work with the Team to prepare applications, specifications and marketing strategy for new business as well as the renewals of assigned clients. Work is completed with a significant amount of independent discretion.

This is a full-time position, supporting our Wilmington, Delaware office. Remote option for well-experienced Commercial Lines candidates able to work on an EST schedule and can accommodate approximately 30% travel within an assigned East Coast territory. Title and Salary will be commensurate with experience and knowledge.

This role is designed for a relationship-driven professional who excels at guiding clients through complex risk decisions — without a sales production requirement. You'll serve as a trusted advisor while leveraging a deep bench of internal resources and subject matter experts to continually expand your technical expertise. You'll gain regional and national visibility, working across diverse clients, markets, and teams, while contributing to sophisticated risk strategies, including Group Captives and other complex insurance structures. This is a chance to make a direct impact on client outcomes through thought leadership, innovation, and high-quality relationship management. You'll thrive in a highly collaborative, team-oriented environment where Account Executives, Advisors, and Account Management professionals partner closely to deliver best-in-class solutions. With access to a broad platform of carrier relationships, internal specialists, and industry expertise, you'll be supported in doing your best work.

Provide expert guidance to clients on all commercial coverage lines, with specialized knowledge of Group Captives. Demonstrated experience servicing or overseeing a Commercial Lines book of business, including complex Property & Casualty risks. Provide strategic insight, market intelligence, and innovative risk solutions.

Partner closely with Account Management, claims and loss control teams to identify coverage enhancements, develop submission strategies, and deliver tailored client solutions that drive retention and growth.

Lead stewardship, pre-renewal and renewal meetings, and coordinate internal subject matter experts to deliver a comprehensive client experience.

Maintain exemplary service relationships with clients; serve as a subject matter expert on Property & Casualty coverages, carrier offerings, and risk financing strategies.

Assist in the preparation of renewal proposals in collaboration with Account Management teams

Act on and complete client requests throughout the policy lifecycle, partnering with internal teams to ensure timely and accurate execution.

Collaborate regularly with Account Management, claims and loss control teams to develop renewal strategies, address client concerns, and enhance client communications.

Lead client meetings and presentations, providing strategic insight and fostering long-term trusted relationships.

Maintain a focus on client retention, satisfaction, and organic growth within an assigned book of business.

Proactively resolve client issues and identify opportunities to enhance coverage, improve program structure, or reduce total cost of risk.

Act as a central point of coordination across the risk management team to leverage the resources of NFP for client success.

Drive consistency in service delivery, ensuring best practices are applied across the account team.

Contribute to the development and execution of client service plans, including timelines, key deliverables, and strategic initiatives.

Support internal collaboration by sharing client insights, market intelligence, and opportunities across broader organizational resources.

Assist in the renewal strategy discussions with Account Management teams, advising on optimal coverage structure, market approach and client alignment.

Coordinate the renewal marketing process, including preparation of submission materials and review of carrier proposals.

Assist in analyzing carrier quotes and coverage options in collaboration with the account team to deliver comprehensive, client-focused recommendations.

Serve as the key communication link between client and the internal account team to ensure expectations and strategy are properly executed.

Deep knowledge of Commercial Property & Casualty insurance required. Group Captives experience preferred.

Proven ability to collaborate effectively within a team-based service model to drive client outcomes. Strong relationship-building skills.

Excellent written and verbal communication skills, with the ability to present complex concepts clearly.

Familiarity with EPIC or other agency management systems preferred. Strong analytical, problem-solving, and decision-making capabilities.

Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

Highly organized with excellent time management and planning skills. Strong relationship-building skills with both internal stakeholders and external partners.

Adaptable and flexible in response to changing priorities and client needs.

Ability to maintain a professional and secure remote work environment and high-speed internet is required.

Ability to travel within an assigned East Coast territory for clients, producer meetings, networking etc.

Property & Casualty Broker's License required upon hire; CPCU or similar designation preferred.

Bachelor's degree preferred; High School Diploma or equivalent required.

10+ years of industry experience with a strong background in commercial insurance is ideal. Prior retail brokerage experience required.

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs