Personal Lines Account Executive

Job Description Do you love helping people, keeping things organized, and making clients smile? We’re a busy, close-knit Farmers agency in Frisco looking for a friendly, detail-oriented Customer Service Representative to join our Personal Lines team. If you’re the kind of person clients ask for by name, we’d love to meet you. Benefits Paid Time Off (PTO) Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Client Support: Answer client questions, resolve issues, and deliver the right solutions with a smile. Policy Assistance: Help clients understand their home, auto, and umbrella coverage, options, and terms. Claims Handling: Guide clients through filing a claim and make sure documentation is submitted accurately and on time. Premium Management: Handle billing questions, process payments, and help clients manage payment plans. Policy Updates: Process changes such as vehicles, drivers, coverage adjustments, and address updates. Client Retention: Reach out at renewal, after rate changes, and when payments lapse to keep clients happy and in force. Account Reviews: Spot coverage gaps and cross-sell opportunities and refer them to our producers. Requirements Licensing: A current Texas Property & Casualty (General Lines) license is required. A Life & Health license is a plus. Communication Skills: Clear, friendly, and professional by phone, email, and in person. Customer Focus: You listen, empathize, and go the extra mile. Problem-Solving Abilities: You figure out what clients need and find a way to make it happen. Attention to Detail: You process documents accurately and keep client records spotless. Organization: You juggle many tasks without dropping a follow-up. Personality: Bubbly, upbeat, and great at building lasting relationships. Experience: 1+ years in insurance or customer service preferred. Farmers or agency management system experience is a bonus. #J-18808-Ljbffr Farmers Insurance Group