Front Desk Assistant

Job Description Job Description General Duties
Greets, registers and check in patients
Issues new patient paperwork
Answers incoming telephone calls.
Schedules, cancels and confirms appointments
Transmits and/or receives messages.
Collect copays/payments
Processes payments on ECW and provide receipts
Confers with staff members on chime when patients are ready
Answers inquiries pertaining to patient appointments
Handles patient concerns/complaints and route them to appropriate individual
Collect all insurance and ID cards at the time of the visit
Pertinent that all payments are collected prior to the patient going to the back
Chime all patient issues to group or specific individual to follow-up on
Complete IVF forms as needed
Utilize Insurance Auth team as needed
Prepare new patient packets as needed
Notify manager of Office Depot order as needed
Answer calls and route them appropriately
Prepare procedure packets as needed for vein ablations
Set-up rep lunches as needed on Monday and Tuesday’s
Direct flow and check with back office staff if a patient has been waiting too long
We accept checks, cash and credit cards for payment
Complete report at the end of each day to cross check payments
Scan in all patient documents into their profile
Check verification for insurance that are added on same day
*The company reserves the right to add or change duties at any time.