Front Desk Assistant

Job Description Job Description General Duties Greets, registers and check in patients Issues new patient paperwork Answers incoming telephone calls. Schedules, cancels and confirms appointments Transmits and/or receives messages. Collect copays/payments Processes payments on ECW and provide receipts Confers with staff members on chime when patients are ready Answers inquiries pertaining to patient appointments Handles patient concerns/complaints and route them to appropriate individual Collect all insurance and ID cards at the time of the visit Pertinent that all payments are collected prior to the patient going to the back Chime all patient issues to group or specific individual to follow-up on Complete IVF forms as needed Utilize Insurance Auth team as needed Prepare new patient packets as needed Notify manager of Office Depot order as needed Answer calls and route them appropriately Prepare procedure packets as needed for vein ablations Set-up rep lunches as needed on Monday and Tuesday’s Direct flow and check with back office staff if a patient has been waiting too long We accept checks, cash and credit cards for payment Complete report at the end of each day to cross check payments Scan in all patient documents into their profile Check verification for insurance that are added on same day *The company reserves the right to add or change duties at any time.