Customer Service Specialist

Customer Service Specialist

Columbus OH - Columbus, OH 43204

Description

At our core, we live and breathe three values:

• Care: We treat every customer and each other with empathy, respect, and genuine concern.
• Commitment: We're dedicated to following through on our promises and going the extra mile to exceed expectations.
• Excellence: We constantly raise the bar, seeking innovative ways to deliver top tier service and continuous improvement.

We believe that when you embrace Care, Commitment, and Excellence, you power extraordinary customer journeys and help our company and your career soar.

The Role: Customer Service Coordinator

You'll serve as our customers trusted "partner," collaborating closely with Sales, Operations, Finance, and Quality to ensure a seamless, high touch experience from implementation through ongoing support. You'll be the proactive voice of the customer, uncovering insights to shape strategy and drive growth.

What You'll Do

• Communicate with Care
  • Engage customers via phone, email, and CRM to build genuine relationships and anticipate their needs.
  • Triage inbound concerns, document quality issues, coordinate returns, and guide timely resolutions.
• Demonstrate Commitment
  • Partner with Sales on new account implementations, ensuring a flawless handoff from sale to production.
  • Make proactive outbound calls to share order updates, handle credit requests, and surface critical service level changes.
• Pursue Excellence
  • Monitor high volume inquiries, craft clear, courteous responses, and maintain our customer items database with precision.
  • Collaborate cross functionally on labeling changes, recalls, cost savings initiatives, and special projects to continuously optimize our processes.

Qualifications

What You Bring

• Experience & Education
  • High school diploma or GED required, associate's or bachelor's degree preferred.
  • 1 to 3 years in customer service, inside sales, account management, or related fields (pharmaceutical experience a plus!).
  • CRM and ERP proficiency highly valued.
• Skills & Abilities
  • Masterful communicator who keeps customers and colleagues informed, confident, and delighted.
  • Sharp multitasker who thrives under pressure and pivots effortlessly to meet shifting priorities.
  • Tech savvy with full Microsoft 365 suite; comfortable navigating phone systems, CRM, and ERP tools.
• Competencies
  • Inspires trust and collaboration by actively listening, welcoming feedback, and fostering inclusivity.
  • Emotionally intelligent, accountable, and solutions oriented always striving for excellence in every interaction.
  • Persuasive facilitator who empowers customers to engage fully in implementation and growth initiatives.

Ready to Make an Impact?

If you're driven by Care, anchored in Commitment, and obsessed with Excellence, we'd love to hear from you! Apply today to join a team that values your voice, rewards your dedication, and champions your growth.