Receptionist - State Farm Agent Team Member

Job Description

Job Description

TJ Larson - State Farm Agent is looking for a dependable, organized and friendly person to join our team in a part-time Receptionist/Customer Service Support role.

This is an unlicensed, non-sales position focused on helping our existing customers and supporting our licensed team members. You'll answer phones, communicate with customers by text and email, follow up on outstanding payments and documents, assist with routine administrative tasks and help make sure customer needs don't fall through the cracks.

If you're someone who enjoys helping people, staying organized, checking things off a list and following through until the job is done, we'd like to meet you.

Schedule

• Approximately 15–20 hours per week
  
  
• Typically 3–4 hours per day, 4–5 weekdays per week
  
  
• Choose a consistent schedule that works for you during our Monday–Friday business hours

• No evenings or weekends
  
  
• A great opportunity for someone looking for consistent, professional part-time work that fits around other commitments

Compensation

• $17–$20 per hour , based on experience and qualifications

What You'll Do

Customer Follow-Up

• Contact existing customers by text, email and phone regarding missed payments, billing issues, required documents and other outstanding items

• Help customers update payment information, including credit and debit cards

• Follow up on missing documents, signatures and other routine customer needs

• Complete simple administrative follow-up related to insurance claims

• Document customer contacts and completed follow-up accurately

• Follow up on outstanding customer needs until they are resolved

Phone & Office Support

• Answer incoming phone calls in a friendly and professional manner

• Assist customers with routine, non-licensed requests

• Connect customers with the appropriate licensed team member when their question or request requires additional assistance

• Greet and assist customers who visit the office

• Maintain accurate customer information and records

• Help our team with routine administrative and customer follow-up tasks

What We're Looking For

Insurance experience is not required . We're looking for someone who is dependable, communicates well and takes pride in doing things accurately.

Our ideal candidate:

• Dependable and consistent — if you're scheduled to be here, we can count on you

• Friendly, patient and professional with customers

• Comfortable communicating by phone, text and email

• Organized and detail-oriented

• Enjoys completing tasks and following through on outstanding items

• Comfortable contacting customers about missed payments, billing issues and needed documents

• Able to manage multiple small tasks without losing track of details

• Has basic computer skills and is comfortable learning new systems

• Knows when to ask for help or hand a customer off to the appropriate team member

• Positive and team-oriented

Previous customer service, administrative, receptionist, banking, billing or office experience is helpful, but not required.

No insurance license is required for this position, and this is not a sales or prospecting role.

About Our Team

We're a small team where every person matters. We work hard, help each other and take pride in taking great care of our customers. We're looking for someone who wants to be a reliable part of the team and help us provide a great experience for the customers we serve.

For someone interested in growing beyond this position in the future, opportunities to pursue insurance licensing and additional responsibilities may also be available.