Vet Consultation Services Technician

Vet Consultation Services Technician

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food. Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods. We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life. A career at Hill's Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Hill's Vet Consultation Services Technician partners with vet consultation services consulting clinicians to provide technical services in nutritional counseling and Hill's product support to veterinary healthcare professionals in North America and as well as support our internal Hill's employees. This position reinforces the appropriate usage, awareness, and endorsement of Hill's products in dietary management. In addition, this position receives feedback from Hill's customers and communicates that feedback to the company.

Responsibilities:

• Respond to inquiries and complaints via phone calls and emails from veterinary professionals and Hill's employees
• Assess the contact's needs to determine the first step in answering questions and call deposition
• Techs can provide product information and feeding details for non-complicated cases
• Provide Veterinary Health Care Team members with support on company policies and service procedures
• Action follow-up items to ensure the customer's needs are met
• Provide information relative to Hill's product changes, new products' attributes, and current marketing promotional information
• Maintain technical knowledge and professional certifications to assure high standards for accurate and consistent responses to internal and external customers
• Participate in presentations of VCS services and case consults, participate in projects, and collaborate with other departments on engagement activities, which add value to the business while developing career skills and relationships across the organization
• Performs other duties as assigned

Required Qualifications:

• Associates Degree Credentialed Veterinary Technician with an active license
• 2 + years of clinical experience in a veterinarian environment
• Experience in typing while talking to document calls
• Experience with Google Suites, MS Word, and Excel
• Perform elementary nutritional arithmetic such as calculations of water and energy requirements and food requirements based on dietary caloric density

Preferred Qualifications:

• Bachelors Degree
• Excellent communication and writing skills
• Strong relationship building and teamwork skills

Compensation and Benefits:

Salary Range $52,800.00 - $72,000.00 USD Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles. Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion:

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.