ServiceNow Product Owner (BSA Lead)

Description This position is and onsite position and available to be filled at any Huntington Corporate office location (see location options on posting) Minnetonka, MN Columbus, OH Dallas, TX Birmingham. AL Atlanta, GA Houston, TX Position Summary We are seeking a strategic and experienced BSA Lead/Product Owner to lead the development and optimization of solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, agile product management, and strong leadership skills to manage cross-functional teams and stakeholders. The ideal candidate will be a proactive problem-solver with a passion for delivering high-impact digital solutions that drive business value. Duties and Responsibilities: Product Ownership & Strategy Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives. Translate business needs into clear, actionable user stories and acceptance criteria. Prioritize features and enhancements based on business value, technical feasibility, and user impact. ServiceNow Expertise Serve as the subject matter expert for the ServiceNow platform and applications. Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions. Stay current with ServiceNow releases and recommend adoption of new features. Team & Stakeholder Management Lead and mentor a scrum team of business analysts, developers, and testers. Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives). Act as the primary liaison between business stakeholders and technical teams. Delivery & Continuous Improvement Ensure timely delivery of high-quality solutions that meet or exceed expectations. Monitor product performance and user feedback to drive continuous improvement. Champion best practices in agile development, DevOps, and ITIL processes. Basic Qualifications: Bachelor's Degree or 4+ additional years in equivalent experience. 8 - 12+ years of related experience in product ownership, project management, or service delivery management. 3+ years of hands-on experience with the ServiceNow platform. Preferred Qualifications: Deep knowledge of ServiceNow modules and capabilities. Strong understanding of agile methodologies (Scrum, SAFe). Excellent communication, facilitation, and stakeholder management skills. Proven ability to lead cross-functional teams and drive consensus. ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus. Ability to manage multiple projects in a fast-paced environment and meet deadlines Experience in a role performing the listed responsibilities, including experience with the following artifacts: assisting in creation of scope documents, eliciting and documenting functional/non-functional requirements and use cases. Demonstrable technical skills and ability to learn technology Strong organization, written and oral communication skills Experience facilitating group sessions to gather requirements with ability to ask relevant questions to drill into the details Experience tracking and driving deliverables to completion Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Compensation Range: $70,000 - $140,000 Annual Salary The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to View email address on click.appcast.io Reasonable Accommodations Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds. EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.