Forward Deployed Engineer (FDE)

Forward Deployed Engineer (FDE)

Location: Remote - NY

Department: SE – Fraud

Reports to: SVP – 360 Fraud Protection

About AppGate

360 Fraud Protection by AppGate provides end-to-end fraud protection in a unified platform. The solution includes 360 Brand Guardian, 360 Risk Control, and 360 Adaptive Authentication. Together they provide comprehensive threat management, brand protection and fraud prevention, safeguarding financial institutions and enterprises worldwide. Learn more at 360fraud.ai.

About the Role

We are looking for a Forward Deployed Engineer (FDE) to work directly with customers to design, implement, and operationalize technical solutions that solve high-impact business and security challenges. This role combines software engineering, systems integration, customer engagement, and solution architecture.

As an FDE, you will operate at the intersection of engineering, product, and customer success. You will work closely with enterprise customers to understand their environments, deploy and customize solutions, integrate with complex infrastructures, and help shape product direction based on real-world feedback.

This is a highly cross-functional role ideal for engineers who enjoy solving ambiguous problems, working directly with customers, and delivering measurable outcomes in fast-moving environments.

Key Responsibilities

Customer-Facing Engineering

• Partner directly with customers to understand technical requirements, workflows, and operational objectives.
• Design and implement tailored technical solutions in customer environments.
• Lead deployments, integrations, proof-of-concepts, and production rollouts.
• Troubleshoot complex technical issues across infrastructure, networking, identity, APIs, and cloud platforms.
• Translate customer challenges into scalable technical solutions.

Solution Development & Integration

• Build scripts, automation, integrations, and lightweight applications to extend platform capabilities.
• Develop APIs, connectors, and workflow automations.
• Integrate with enterprise systems such as IAM, SIEM, endpoint management, cloud providers, and DevOps tooling.
• Contribute reusable deployment patterns, templates, and tooling.

Cross-Functional Collaboration

• Work closely with Product, Engineering, Sales Engineering, Customer Success, and Support teams.
• Provide product feedback based on customer needs and field experience.
• Influence roadmap priorities through direct customer insights.
• Document implementation best practices and operational runbooks.

Technical Leadership

• Serve as a trusted technical advisor to customers.
• Lead technical workshops, architecture reviews, and onboarding sessions.
• Mentor customers and internal teams on deployment best practices.
• Drive operational excellence and long-term customer success.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
• 3+ years of experience in software engineering, solutions engineering, systems engineering, DevOps, or related technical roles.
• Strong experience with APIs, scripting, and automation.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of networking, authentication, and enterprise infrastructure.
• Experience troubleshooting distributed systems and production environments.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• Strong problem-solving skills and ability to work independently in ambiguous environments.
• Willingness to travel occasionally to customer sites if required.

Preferred Qualifications

• Experience working in customer-facing technical roles.
• Experience with cybersecurity, zero trust, identity, or access management platforms.
• Familiarity with Kubernetes, Docker, Terraform, or infrastructure-as-code.
• Experience with Python, Go, JavaScript, or similar programming languages.
• Knowledge of enterprise security architectures and compliance frameworks.
• Experience working in fast-paced startup or high-growth environments.

Technical Skills

• REST APIs and API integrations
• Python, Bash, Go, or JavaScript
• Linux administration
• Networking protocols and troubleshooting
• SSO, SAML, OAuth, OpenID Connect
• Cloud infrastructure and automation
• CI/CD pipelines
• Kubernetes and container orchestration
• Infrastructure-as-Code tools
• Logging, monitoring, and observability platforms
• Security and identity platforms

Compensation

• 160K Annually

What Success Looks Like

• Customers successfully deploy and operationalize solutions quickly.
• Technical integrations are reliable, scalable, and maintainable.
• Customer feedback directly improves product capabilities.
• Complex implementation challenges are resolved efficiently.
• Strong relationships are built with customer technical stakeholders.

Why Join Us

• Work on high-impact technical problems with enterprise customers.
• Collaborate with product and engineering teams to influence platform direction.
• Operate in a highly technical and customer-centric environment.
• Gain exposure to modern cloud, security, and infrastructure technologies.
• Be part of a fast-moving team focused on innovation and customer success.

AppGate is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. In furtherance of AppGate's policy regarding affirmative action and equal employment opportunity, AppGate has developed a written affirmative action program. This program is available for review upon request by any applicant or employee during normal business hours by contacting the company's EEO Coordinator.