Customer Service Representative (WFH)

:

All times/schedules listed are in PST.

MONDAY - FRIDAY SCHEDULES

We are looking for experienced and customer-oriented service representatives. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any inconveniences our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Have a *distraction free* work-space
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Skills

• Oracle System experience a plus
• Proven customer support experience or experience as a client service representative
• Track record of achieving expectations
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Additional Details:

• Pre-employment Drug Test and Criminal Background
• Orientation: February 1st, THU (approximately 4 hours)
• Training Begins: February 5th, MON
• Training: 8 weeks, M-F
• Work Schedules: All schedules are 40hrs a week and will fall within the business hours of 9:00am - 6:30pm M-F (PST) .

Include with resume: Good contact phone number AND email.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• What State do you live in?
• Have you worked for Active Telesource previously?
• Do you have experience using Oracle system?
• How many years of experience do you have working in the Utility (gas and/or electric) industry?

Experience:

• CALL CENTER: 2 years (Required)

Language:

• Speak Spanish fluently (NOT REQUIRED, but useful skill) (Preferred)

Work Location: Remote