Service Coordinator

Job Description

Job Description

Position Title:  Service Coordinator

Classification:             Exempt

Full Time:                    Yes

Salary Grade:

Reports To:                 Field Service Manager

Position Overview:

We are seeking a highly motivated individual with proven presentation skills and demonstrated self-motivation skills. As a Service Coordinator, you will manage daily calls, travel arrangements, and maintain customer records and requests.

  Position Duties and Responsibilities (includes but not limited to): 

• Manage daily incoming calls, travel arrangements, customer service needs.
• Track and coordinate field service technician schedules.
• Data entry of customer orders, establish accounts, and prepare sales orders for production.
• Provide pricing and availability information as requested.
• Answer product and service questions via telephone and email.
• Process credit card orders.
• Maintain customer records, update account information, and file printed documentation.
• Manage customer requests for shipping information and expedited delivery.
• Resolve product or service problems by clarifying the customer’s need/concern, determining the cause of the issue, selecting and explaining the best solution, and expediting corrective action.  Follow up to assure resolution and customer satisfaction.
• Maintain accounts by processing adjustments and returned goods authorizations.
• Prepare product or service reports by collecting and analyzing customer information.
• Responsible for logging and ticketing efforts for efficiency and accuracy.
• Contributes to team effort by completing other tasks as assigned.

Talents and Qualifications (Required):

• 2 years of related experience
• High school diploma or equivalent

Preferred Qualifications

•   Electrical applications (circuitry) or lighting experience
• SAP experience highly preferred

Essential Job Functions

• Stationary position: Must be able to remain in a stationary position 50% of the time.
• Moving, traversing: Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.  
• Operating, using: Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
• Communicating, expressing oneself: Ability to communicate information and ideas so others will understand.  Must be able to exchange accurate information in these situations.
• Perceiving, identifying, observing: The ability to observe details at close range (within a few feet of the observer).   

  Physical Demands

• Able to bend, squat, twist, climb stairs and lift. 
• While performing the duties of this position the employee is frequently required to walk, sit, stand, talk and listen with occasional bending, stooping, crouching and kneeling. 
• Regularly required to use hands to fingers.
• Duties require use of computer software and equipment that involve regularly sitting for extended periods of time and repetitive hand movements.
• Ability to occasionally lift and move objects up to 20 lbs. 

AAP/EEO Disclaimer: This company adheres to the principles of affirmative action and equal employment opportunity in all aspects of employment, including recruitment, hiring, promotion, transfer, demotion, compensation, benefits, training, and termination.

Signature : ­­_________________________________________ Date : ________________