Director of Revenue Operations

Responsibilities Process Optimization: Identify inefficiencies in revenue‑generating processes and implement improvements to enhance operational efficiency and effectiveness. Cross‑Functional Alignment: Foster collaboration and alignment between sales, marketing, and finance teams to ensure coordinated efforts toward revenue goals. Data Analysis and Reporting: Analyze sales data, customer insights, and market trends to provide actionable recommendations for revenue enhancement strategies. Prepare and present comprehensive reports to stakeholders. Sales Enablement: Develop and implement sales enablement programs, including training, tools, and resources, to empower the sales team and improve their performance. Forecasting and Planning: Work closely with GTM leadership to develop accurate revenue forecasts and strategic plans to achieve revenue targets. Technology Management: Oversee the implementation and management of sales and revenue‑related technologies, such as CRM systems and sales automation tools, to support operational efficiency and effectiveness. Performance Measurement: Establish key performance indicators (KPIs) and metrics to track and measure revenue performance, providing insights for continuous improvement. Revenue Growth Strategies: Collaborate with senior leadership to develop and execute revenue growth strategies, including pricing optimization, market expansion, and customer segmentation. Customer Experience Optimization: Identify opportunities to improve the customer experience throughout the revenue cycle, from lead generation to post‑sale support, to drive repeat business and customer loyalty. Compliance and Risk Management: Ensure compliance with relevant regulations and industry standards related to revenue operations, minimizing risk and maintaining business integrity. Requirements 5+ years of Sales Operations or Revenue Operations experience Deep understanding of SaaS business models, including subscription metrics (ARR, churn, ....), preferably experience in a SaaS company during periods of rapid growth Excellent Analytical skills – experience in data modeling and dashboarding. Ability to deeply interrogate and manipulate data. Confidence and curiosity to understand the implications of the results, and the ability to recommend and present solutions to senior stakeholders. Excellent understanding of standard business practices related to Sales Operations processes (sales cycle, sales processes, forecasting and pipeline management, renewals, reporting and analysis, and territory management). Say it, own it, deliver it! Is one of our core values and you having a track record of really getting things done and love to create impact Good knowledge of CRM (Hubspot (currently used), Salesforce, etc…) and other sales and marketing automation tools. Hard Skills Process Optimization Data Modeling Forecasting and Planning Performance Measurement Sales Enablement Revenue Enhancement Strategies Customer Experience Optimization Key Performance Indicators (KPIs) Sales Cycle Management Market Expansion Soft Skills Analytical Skills Collaboration Problem‑Solving Communication Ownership #J-18808-Ljbffr Jobtailor