Operations Associate

Operations Associate Job Category: Domestic Operations Full-Time Houston, TX 77073, USA Job Details Description Essential Job Functions Monitors the status of shipments from pickup through delivery Enters shipment location, date and time into TMS Contacts carriers and drivers via phone, email or internet to determine driver location Escalates potential or existing service failures to Carrier Sales and Business Development Works closely with Account Managers, Account Executives and Carrier Sales Representatives to ensure service level expectations are achieved and clients are informed of shipment status Secures shipment and carrier documentation (bills of lading, PODs, etc.) Other duties as assigned Other Skills & Abilities Excellent written and verbal communication skills Strong understanding of US Geography Excellent organizational and problem solving skills Capable of managing multiple tasks simultaneously Proficient in Microsoft Excel Works well in a team environment Physical Requirements Talking, hearing and using hands to operate computer equipment Vision abilities required by this job include close vision and the ability to adjust focus Education & Experience High school diploma or GED/Bachelor's degree preferred Certifications and Licenses Professional certification may be required in some areas. Why Should You Work for Crane? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: Quarterly Incentive Plan 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use Excellent Medical, Dental and Vision benefits Tuition Reimbursement for education related to your job Employee Referral Bonuses Employee Recognition and Rewards Program Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities Employee Discounts Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Come join the leader in logistics and take your career in the right direction. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. Company benefits are contingent upon meeting eligibility requirements and plan conditions.