Remote Customer Success Manager

What You Need to Know Summary of the company and what we do Summary and details of the role we're looking to fill List of qualifications we're looking for List of benefits of the role Some notes about company values and transparency in the hiring process About Us Screenverse stands as the world's largest and most diverse digital screen network. Our approach blends top-tier technology with exceptional talent to optimize the monetization of digital screens in the physical world for our networks. As programmatic experts, we provide a streamlined experience through a single access point, offering expansive reach through our extensive coverage and delivering comprehensive support alongside strategic collaboration. We are seeking a seasoned and motivated product manager with an understanding of the programmatic adtech ecosystem and a collaborative approach to product development. The candidate must be able to translate complex technical concepts into user-friendly solutions and produce compelling prototypes for those same solutions. This role is critical to driving Screenverse's evolution into a technology-driven company while delivering value to our media owner and buyer partners. Responsibilities Own day-to-day management of agency/client relationships, including communication and partner enablement Oversee campaign execution and deal and campaign setup across platforms, ensuring accuracy and timely delivery Monitor performance and provide clear, actionable reporting insights Troubleshoot and resolve technical and operational issues efficiently Proactively identify and escalate risks, blockers, or discrepancies Identify and execute upsell opportunities while delivering strategic recommendations that drive client value What does Success Look Like? Strong, trusted relationships with agency and client partners, reflected in high satisfaction and ongoing engagement Campaigns and deals are executed accurately, on time, and with minimal errors Performance is consistently monitored with clear, actionable insights that drive optimization and results Issues are resolved quickly and efficiently with minimal impact to campaigns or partners Risks and blockers are identified early and addressed proactively before impacting performance Clients see measurable value through strategic recommendations and consistent upsell/growth opportunities Qualifications 3-5 years of experience in ad tech, programmatic, or media Proven ability to manage agency relationships and campaign execution Experience working with agencies and clients directly Track record of meeting performance goals or driving revenue growth Experience working with DSPs, SSPs, or similar platforms Strong partner communication and relationship management Ability to manage multiple campaigns and priorities simultaneously Problem-solving mindset with ability to troubleshoot issues quickly Data-driven thinking with ability to translate insights into action Attention to detail in execution and reporting Proficiency in Excel, Salesforce, and Slack Experience with DSPs/SSPs (e.g., Vistar, Place Exchange, Hivestack, The Trade Desk, ect.) Familiarity with reporting and analytics tools (e.g., QuickSight or similar) Understanding of programmatic workflows (deal setup, PMP/OE, targeting, pacing) Salary Salary is based on a range of factors that include relevant experience, knowledge, skills and other job-related qualifications. We expect the base salary range for this role to be between: $85,000-$95,000 USD + $10,000 Bonus. Our salary ranges are determined by role level and location. The actual base pay for the successful candidate in the role is dependent upon many factors, such as location, transferable, or job related skills, work experience, relevant training, business needs, and market demands. The salary range may be subject to change. This role is fully remote within the US. Equal Opportunity Screenverse is an Equal Opportunity Employer. All qualified applicants shall receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability.