Remote Customer Success Manager

Customer Success at Tread Tread is launching a new Growth team to build long-term, high-impact partnerships with our customers. As an early member of this team, you’ll have the unique opportunity to shape our customer growth and engagement strategy . You will work across Product, Marketing, Sales, and Customer Operations to leverage a combination of hustle, grit, creativity and modern AI tooling to deliver customer outcomes. This role is perfect for someone who wants to operate at the intersection of high-growth strategy, cutting-edge tech, and real-world problem-solving. We grow through trusted partnership with our customers. Our Customer Success team will be analytical, strategic , and ready to manage high-impact relationships. If you love working hands-on and navigating both challenges and opportunities for growth, this role is for you! Your Impact: Strategic Impact : Identify and act on growth opportunities while maintaining strong customer partnerships Create & Refine Processes : Build and refine processes, tools, and strategies to manage customer relationships at scale Be the Customer Advocate : You’ll be the voice of the customer, feeding insights directly into our product strategy and go-to-market plans. Drive Key Functions : Lead onboarding, implementation, and ongoing customer success efforts. Cross-Functional Collaboration : Work seamlessly across Product, Sales, and Marketing to ensure a cohesive customer journey What You’ll Bring: Excitement to work in person, in office, in San Francisco Demonstrated ability as a doer, tinkerer, and experimenter , especially with new technologies and communication mediums 2+ years of experience thriving in high-paced, dynamic environments such as investment banking or startup experience is a plus A desire to merge new worlds of GenAI, LLMs, and agents, with old world construction and logistics industries (no prior experience required) A willingness to experiment with new technologies, eager to figure things out and use them to create engaging content and connect with customers in innovative ways A knack for problem-solving and navigating ambiguity Stellar project management skills : you can juggle customer relationships while keeping internal teams aligned A customer-first mindset: you turn challenges into opportunities and thrive on finding solutions Why Tread Work closely with a leadership team (VP Sales, CEO) to build out playbooks and capitalize on an archaic greenfield Massive, underserved market with urgent operational pain. Real product pull and measurable customer ROI. High ownership and direct influence on how we scale. Fast growth + career acceleration in a small, elite team.