Account Manager/ Project Manager

The 1000heads Account team is a proud, powerful collective of social media obsessives who are experts in managing clients relationships. You will work closely with a whole host of departmental specialists, from Creative, Insights, Design, and Strategy to deliver transformational social-first work for our clients.

We are looking for an enthusiastic, solution-oriented account manager with strong interpersonal and organizational skills. Playing equally significant internal and external roles, the successful candidate will join as an integral member of this high-profile team and will balance priorities cross-department to deliver high quality work. 

The ideal candidate has agency experience, with a mix of production and social marketing experience. Experience working on large accounts is preferred due to the fast-paced environment. While influencer/talent work is a plus, a strong understanding of social channels and ATL production is essential. 

Responsibilities

• Consistently developing innovative and creative ideas and solutions for client campaigns
• Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations
• Developing a clear understanding of your clients’ brand(s), category and customers
• Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
• Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
• Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
• Manage IRL and virtual event activations 
• Developing effective project plans and project specification documents
• Producing accurate cost estimates, and ensuring they are signed off by the Account Director and the client before work proceeds
• Ensuring all billing is completed on time
• Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
• Assisting with the production of client reviews with senior clients
• Overseeing and owning the overall quality of the final deliverables on projects that you manage
• Ensuring your Account Director and / or Creative Director signs off all briefs and attends important project meetings
• Maintaining a central file of essential client information
• Managing Timelines

Requirements

• This is a hybrid role, with 2 days per week in office required.
• 2-5 years of proven agency experience (with social agency or client experiences preferred)
• Budget management
• Ability to multi-task
• The ability to think strategically and scrappy
• Comfortable being in and leading the day-to-day work of account management
• Culturally connected — you love all things social!

Benefits

• Medical, dental, vision, and more!
• Generous time off package, including the last week of the year
• 401k & Roth retirement investment options with employer match after one year
• Gym and professional development stipends
• Culture Club with monthly activities like sports, games and happy hours
• DEI Council and Employee Resource Groups
• Commute and parking benefits
• Wellness program that focuses on mental, physical and financial employee wellness
• And much more!

SALARY RANGE

$70,000 - $92,000 per year

ABOUT 1000HEADS

1000heads combines expertise in data & analytics, strategy, technology and creativity to help the world’s best businesses build Social Age brands. 1000heads provides a fully integrated, end-to-end Social Transformation™ proposition to blue-chip clients encompassing data & analytics, strategy and implementation. 1000heads has a global footprint, employing over 200 people across 12 offices in London, New York, Los Angeles, Miami, Chicago, Bogota, Sydney, Melbourne, Kuala Lumpur, Japan, Paris and Berlin. 1000heads’ clients include Alphabet, Nature Made, The North Face, San Pellegrino, Amazon, Cisco, and Diageo.

1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

For more information on 1000heads, visit 1000heads.com.