Cancer Patient Support Program Coordinator - Wake County

Cancer Patient Support Program Coordinator

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Job Summary

Duke Health seeks to hire a Cancer Patient Support Program Coordinator for Wake County. This role will support the Duke Cancer Center Raleigh, Duke Women's Cancer Care Raleigh, with occasional travel to Duke Cancer Center Cary and Duke Cancer Center Durham.

Work Performed

• Supervise the Self-Image Services team and daily functions of the 2 Cancer boutiques; ensure product availability and inventory and partner with medical leadership to evaluate new product requests; continually educate staff members on product use and patient treatment options and corresponding side effects impacting body-image; work with local community organizations for donations for the no-charge section for patients

• Manage all Cancer Patient Support services across Wake County cancer locations (inpatient and outpatient locations) by increasing awareness and utilization of services through regular staff and patient education outreach; engage in regular communication with other Cancer Support team members including Child Life Specialist, Medical Family Therapist, Volunteer Coordinator and other team members as needed

• Manage and oversee the daily operations of the Oncology Volunteer Services program including supporting key roles such as Engagement Cart, Pets at Duke, Wayfinder, and potential future roles in the boutique and KidsCan!; provide education on Cancer Support services to volunteers; ensure volunteer schedules are accurate and covered; continually work with clinic leadership to identify any potential new volunteer roles and responsibilities to best meet patient and family needs

• Coordinate the daily operations of the Pets at Duke program in partnership with the Pets at Duke Coordinator; communicate and advertise pet therapy events to patients and staff

• Support the partnership and operational support of our Breast Prosthetics and DME vendor; improve communication and access for patients and clinical teams

• Coordinate all patient event support and logistics for education and awareness within the community (ex. Survivorship Day, Mammogram event, Light the Night, Baseball Cancer Screening and Education, Tree of Hope, etc.)

• Manage and improve communication and education of all Supportive Care and Survivorship services across Wake County Cancer locations, for patients, families, staff and providers (ex. Monthly Cancer Care Calendar; resource information; elevator and waiting room fliers and brochures, etc.)

• Promote expansion and streamline Cancer Patient Support services across Wake County in conjunction with leadership to continually improve the quality and experience for our patients

General Duties and Responsibilities of this Level

• Plan, coordinate and administer activities of assigned programs to include developing, implementing, and supervising related procedures, processes, services and systems; train employees in proper methods and procedures and ensure correctness of work.

• Develop, plan, coordinate and implement activities including, but not limited to, seminars, conferences, workshops, short courses, clubs, shows, public events and other related programs; develop and coordinate new ideas and concepts for program themes, materials and resources to supplement, expand or replace existing program components.

• Monitor and evaluate program effectiveness, investigate trends, and recommend and implement modifications to improve program effectiveness.

• Coordinate and/or participate in public relations activities to include preparing and supervising the production of brochures, bulletins, newsletters and other promotional materials and/or publications, preparing press releases, designing ads and fliers, and responding to inquiries; develop plans and schedules for release of publicity materials.

• Represent assigned programs; serve on various committees and attend professional meetings as appropriate.

• Maintain liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives; interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized.

• Involved in the preparation of budgets; forecast, monitor, verify and reconcile expenditure of budgeted funds as appropriate.

• Prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.

• Provide administrative support to staff within assigned program areas to support the accomplishment of program objectives; develop, coordinate and advise staff regarding program policy.

• Provide staff leadership. Recommend various personnel actions including, but not limited to, hiring, performance appraisal, promotions, transfers and vacation schedules.

• Perform other related duties incidental to the work described herein.

Minimum Qualifications

Education

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work requires three years of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.