Lead Scheduler Contact Center

Overview

Join our team as a day-shift, full-time, Central Scheduling Lead Scheduler in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care .

Get to Know Your Team:

• Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

Responsibilities

• The Scheduler Lead enables a world-class patient experience as a subject matter expert supporting and coaching Contact Center Schedulers.
• Manages incoming time-sensitive questions from Schedulers via chat and in-person to ensure accuracy of transactions and quality of service for patients.
• Coaches individual Schedulers on policies, procedures, customer service, and tool navigation to increase Quality Assurance (QA) scores and patient experience.
• Effectively owns escalated patient situations and drives to resolution.
• Acts as backup to the Scheduler role as the need arises.

Qualifications

Job Requirements:

• High School Diploma or GED equivalent.
• 2 years of directly related experience.

• Ability to type and enter data efficiently and accurately.

• Ability to work independently.

• Ability to communicate effectively.

• Knowledge of office procedures.

• Knowledge of insurance plans.

• Skilled in a variety of software applications

Preferred Job Requirements:

• Associate degree in a related field of study.
• Medical Office Experience.