Cage Shift Manager

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, a Team Member must be able to perform each essential duty to standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable Team Members with disabilities to perform the essential functions. Able to read, understand the Downstream Casino, Resort Internal Control System, and Check Cashing policy. Ensures effective hiring, training, recognition, coaching, terminations, and other personnel related matters are being handled appropriately within the department. Responsible for multiple transaction recording and SAR activity. Knowledge of local jurisdiction and gaming laws (Federal and Tribal) and internal controls, policies, and procedures. Demonstrates an understanding of all cage operations for each cage bank. Demonstrates the ability to identify and locate variances within the banks and the front line. Responsible for ensuring that employee records are maintained. Responsible for creating employee scheduling for assigned shifts. Responsible for monitoring employee schedules for call outs or unexpected business demands. Identifies, prioritizes, and resolves problems during the assigned shift and communicates important information to the Cage Manager, Shift Supervisors, Main bank cashiers and cage cashiers as needed. Demonstrates the ability to resolve guest disputes. Maintains a consistent and regular attendance record. Promotes positive guest relations through prompt, courteous, and efficient guest service with internal and external guests. Maintains a professional departmental, company and community reputation. Concisely communicates problems, ideas, and concerns to management on a timely basis. Team Member is responsible for answering guest questions about Downstream property and TGA questions about job specific. Demonstrates attention to detail and utilizes sound judgment in work situations requiring individual decisions. Demonstrates leadership by example and is “hands on” when business required. Must be flexible in scheduling. Responsible for all other duties as assigned. Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintains a professional work environment with supervisors and staff. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Attends all necessary training meetings. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. Outstanding example of and a credit to Downstream Casino Resort

QUALIFICATIONS/REQUIREMENTS:

The requirements listed below are representative of the knowledge, skill, and/ or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. Must be at least 18 years old or older upon employment. High school diploma or acceptable equivalent required. Previous Cage Supervisory experience preferred but not required. Must have a comprehensive knowledge of Downstream Casino Internal Controls, department and company Policies and procedures. Team Member should be able to perform math problems. Basic addition, subtraction, and multiplication knowledge required. Ability to apply common sense understanding to carry out detailed and technical written or oral instructions. Employment is contingent upon a favorable outcome of a background investigation and drug screening. Must present a well-groomed and professional appearance. Must possess excellent communication skills. Must be able to read, write, speak, and understand English. Must be able to respond to visual and aural cues. Ability to write routine correspondence and to speak effectively to the public, employees, and customers. Must be able to deal effectively and interact well with customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Must be able to be approved for and maintain a valid gaming license. Work nights, weekends and holidays as required. Employment is contingent upon a favorable outcome of a background investigation and drug screening. The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Downstream Casino