Wayside Technical Support Engineer

Date: 29 May 2026 Company: Alstom In this role, you would be responsible for support day-to-day depot operations by resolving Production issues and fitness to run decisions. Also, identify and implement safe, cost effective containment and countermeasures to identified product safety and reliability issues; managed by the utilization of standard Project Management principles. The Wayside Technical Support Engineer will also be in charge of undertaking work streams to improve the product and deliver customer Variation Orders to improve the margin of the contract. Position based at our Dallas location. Key Responsibilities Identify and implement safe, cost effective containment and countermeasures to identified product safety issues and track them through from accurate reporting of safety issues to on time implementation of countermeasures. Develop and deliver engineering change to improve Wayside/system reliability performance, reduce cost of maintenance & deliver customer variation solutions. Support the local site to resolve operational issues and arbitrate fitness to run decisions. Planning and delivery readiness (incl. BoM’s, work instructions & configuration) for planned maintenance activities, as defined by the Vehicle Maintenance Schedule. Support the Project Reliability Board to implement containment and countermeasures on identified key reliability failure modes. Lead improvement projects to reduce train maintenance and operation costs, whilst ensuring that the specified fleet maintenance regime is certificated, adhered to, and complies with all relevant legislation, and associated limitations are effectively managed through controls such as concessions. Help implement customer variation orders, train presentation/customer ambience improvements as well as identification and follow through of risk and opportunity management to improve safety, reliability & profitability of the trains. Incident root cause analysis and performance attribution IAW the railway group standards i.e. ‘The Rule Book’. Support day-to-day operations teams in resolving arising fleet issues – this could include the requirement to undertake out of hours on-call or night shift duties as part of a roster. Qualifications Degree or higher certificate in engineering/ technical discipline (Computer Science, Industrial Engineering, Electrical Engineering or equivalent). 2 to 5 years of relevant experience, including fleet maintenance or asset management environments. Experience in organization and project planning/management skills, governance, and execution. Strong engineering knowledge of Wayside systems (ATC, Wireless Mesh Networks, Wireless Radio, Guideway Switches and rolling stock maintenance policies and practices). Understanding of key engineering processes (e.g., risk assessments, field request) and standards. Problem‑solving abilities and practical experience of root cause analysis techniques. Computers: MS Windows + Office, SISM/Maximo, SAP. Ability to drive change and work autonomously leading cross‑functional projects and adapt to business needs. Experience delivering rail and Wayside engineering change, including risk assessments and approvals. Knowledge of rail industry legislation and safety case obligations. Relevant engineering experience in similar industries (eg. public transportation) with management responsibilities. Demonstrable use of engineering knowledge, problem‑solving skills, standard project management techniques, and awareness of standards and the constraints of the delivery organization to support, justify and manage changes. #J-18808-Ljbffr ALSTOM Gruppe