Technical Support Engineer

CTG is seeking a Technical Support Engineer to provide production support for critical enterprise applications in a fast-paced, mission-critical environment. This role is ideal for a technically strong professional with experience troubleshooting complex application issues, analyzing system logs, supporting integrations, and resolving production incidents. Location: Dallas, TX Duration: 9 Months Key Responsibilities Provide technical and production support for enterprise applications and services. Troubleshoot application, database, and integration issues to ensure system stability. Perform root cause analysis and implement corrective actions for recurring incidents. Analyze logs, monitor system performance, and resolve production issues. Support APIs, data flows, and system integrations across multiple platforms. Participate in incident management activities, including high-priority and critical production events. Collaborate with development, infrastructure, and business teams to resolve technical challenges. Utilize JIRA and related tools to track, prioritize, and manage support activities. Document troubleshooting procedures, resolutions, and operational best practices. Required Qualifications Strong hands-on experience with E&U applications and SQL/PL-SQL. Experience with debugging, log analysis, and production support tools. Understanding of system integrations, APIs, and data flows. Familiarity with JIRA or similar ticketing platforms. Basic scripting or programming knowledge (Shell scripting or Java preferred). Excellent communication skills with the ability to manage high-severity incidents. Strong analytical, troubleshooting, and problem-solving skills. Ability to work effectively under pressure in mission-critical environments. Strong collaboration and stakeholder management capabilities. Preferred Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Experience supporting utility clients or energy-sector applications. Exposure to monitoring tools, automation frameworks, and cloud platforms. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes. #J-18808-Ljbffr