Account Manager

Job Description

Job Description

Account Manager

Job Title:  Account Manager

Department:  Sales

Reports To:  Director of Account Management

Work Location:  Remote

Salary Range: $70,000 – $110,000 annually

About Amplix

Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem — from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we've influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage.

Joining Amplix means becoming part of a team that's shaping the future of IT advisory. Here, you'll have the opportunity to make an impact at scale, grow your career, and be part of a company that values your individual goals as much as our collective mission.

Headquartered in Norwood, MA, with offices and remote employees across the country, Amplix is a national company with a close-knit culture. Our people share a common set of values and a passion for helping clients, partners, and each other succeed.

• Create exceptional experiences with every interaction
• Exemplify integrity, accountability & appreciation
• Improve lives of employees & customers
• Teamwork leads to greatness
• Evolve & innovate

Job Summary

• The Account Manager is an essential member of the Go-to-Market Sales team. This role is dedicated to supporting existing customers, ensuring that the time, effort, and investment made in customer acquisition are realized through long-term satisfaction, retention, and growth.
• The primary mission is to enhance customer experience and satisfaction, fostering loyalty and profitability while advancing Amplix's mission to deliver lasting value to its customers.
• This position requires exceptional sales acumen, relationship management, organizational, entrepreneurial, and communication skills. In addition to customer interactions, the Account Manager collaborates cross-functionally with all Amplix departments to drive innovation and improve the overall customer experience.

Key Responsibilities

Meeting all Customer KPIs as defined in the Commission and Goal Plan.

Engaging regularly with assigned customers to:

• Strengthen and expand relationships within each account.
• Identify, address, and resolve customer satisfaction or expectation concerns.
• Track, manage, and renew client contracts.
• Align with customer initiatives and long-term objectives.
• Educate clients on relevant industry trends and Amplix products and services.
• Conduct daily customer interactions through personalized emails, calls, video meetings, in-person visits, 90-day reviews, training sessions, CCSM reviews, and QBR/EBRs with all activity accurately logged in the CRM.

Sales

Achieve monthly and annual sales goals as defined in the Commission and Goals document across:

• Upsells
• Cross Sales
• One-Time Sales
• Renewals
• Continuously expand knowledge of Amplix's solutions, value proposition, and differentiators.
• Coordinate, prepare, and deliver sales proposals and scopes of work for customer opportunities.
• Build and maintain relationships with vendors and suppliers supporting products and services sold to existing customers.

Qualifications

To perform this role successfully, an individual must be able to execute each essential function effectively. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential duties.

Education and/or Experience

• Bachelor's degree or equivalent combination of education and relevant experience (minimum three (3) years).
• Proven experience in sales, account management, or customer success is required.

Computer Skills

• Proficient in business software tools and platforms including CRM systems, email communication, document creation, presentations, and data entry.
• Capable of maintaining, backing up, and managing essential digital records.

Reasoning Ability

• Strong problem-solving and critical-thinking skills, with the ability to navigate complex situations and interpret varied instructions in written, verbal, or visual form.

Travel

• This position requires up to 25% travel.

Compensation

The compensation range for this position is $70,000 – $110,000 USD annually. The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. The posted range reflects our ability to hire at different titles and levels depending on background and experience. The company reserves the right to offer additional compensation at its discretion, for example, in the form of a discretionary bonus or sales commission.

Amplix does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by federal, state, or local law.

This job description is intended to describe the general nature and level of work being performed by individuals in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Amplix reserves the right to modify, add, or remove duties and to assign other duties as necessary.