Product Analyst - ITSM ServiceNow

Product Analyst – ITSM ServiceNow (BH-109398) Location : Chandler, United States Sector : Financial Services Salary : $55.00 to $60.00 per annum Location : Onsite 3 days a wk; Hybrid – Office location is Chandler AZ Required Pay Scale : $55-60/hr W2 ***Due to client requirements this role is only open to USC or GC candidates*** Summary The ITSM Product Analyst is a hands‑on role where you will analyze high level business requirements and translate them into technical specifications for our engineering team. The ITSM Product Analyst is responsible for extracting actionable insights from business requirements into development items for implementing ServiceNow. Hands on analyst to work in an Agile environment, helping to document business requirements and partner / design technical flows/solutions. Candidate needs to have a financial/business background and excellent communication skills as they will be dealing with business partners as well. Responsibilities Provide and lead analytical support to ITASCM Product Owners or Product Managers engaged in the discovery, design, and delivery of products Collaborate with the product team to offer insights and build reusable or ad hoc data views that influence product strategy, design, and development Participate in the agile software development methodology, including design, testing, implementation, and deployment Identify opportunities for optimization and automation to improve platform performance, accuracy, and user efficiency Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved Collaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernization Evaluate proposed enhancements or issue resolutions for meeting business objectives, risks and cost/benefits Understanding technology infrastructure, interface with senior infrastructure and application development leaders to clarify requirements, align priorities, and translate into work items for the delivery team Translate business and process requirements into actionable development stories, including Acceptance Criteria, Business Value, Definition of Done, etc. Gather and catalog functional, non‑functional, and technical requirements for stakeholder requests Produce effective documentation to capture and communicate business process and requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows Understand stakeholder needs to help articulate the development solution to solve a problem Assist to define KPIs and other metrics that can track progress, efficiency gains, and user experience Work closely with business partners to evaluate business requirements, plan deliverables, and participate in efficient development, delivery, and deployment activities Must Haves 3+ years product management / technical business analyst experience – including defining user experience needs, writing epics, stories, acceptance criteria, etc. 3+ Direct experience working in an Agile team (directly aligned to a product), familiarity with agile practices and ability to work independently. Experience working in Jira and Confluence 2+ years ServiceNow implementation experience Familiarity with APIs, SaaS, Integrations, Asset and Configuration Item attributes Deep understanding of Asset Discovery data sets, tools/methods, processes, workflows, normalization, and conflict resolution Competency in the Microsoft Suite including Word, Excel, PowerPoint, Visio and Outlook Demonstrated ability to interpret business and technical needs and translate them into actionable user stories for software engineering teams Ability to operate as part of cross‑functional work streams to execute projects with quality and on‑time Good communication, presentation, and analytical skills with the ability to articulate to key partners Nice to Haves Knowledge of product lifecycle management and product management principles. Understanding of OKR framework EEO Statement Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non‑job‑related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at View email address on click.appcast.io // View phone number on click.appcast.io #J-18808-Ljbffr The Matlen Silver Group, Inc.