Help Desk Analyst

Help Desk AnalystAmerican Commercial Barge Line is seeking a Help Desk Analyst to serve as the first point of contact for Team Members across our organization, delivering exceptional technical support and resolving technology challenges with speed and professionalism. In this high-impact role, you'll troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep our operations running seamlessly. If you're passionate about technology, customer service, and making a difference every day, we want to hear from you!When you join ACBL…American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River. We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team.What you will be doing... Your IMPACTEssential Duties/Functions:Deliver exceptional service as the face of IT Support & initial point of contact for the ACBL's Service Desk.Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal computer hardware/software supported products and network-related technologies.Escalate unresolved issues to Tier II or Tier III support as needed.Assist with inventory control, knowledge base articles publications, and the creation and assignment of support tickets.Log all support interactions and resolutions in the ticketing system.Follow-up with users to ensure issues are resolved satisfactorily.Performs all other duties as assigned.What we are looking for...You will need to have:High School Diploma/GEDProficiency in office productivity software such as Microsoft Office 365Skills in hardware and software support techniques with an understanding of desktop and laptop configurationsExcellent interpersonal and communication skillsAbility to project a positive, professional image in all dealings with both internal and external customersExcellent customer service skillsBe able to perform the essential functions of the job in a normal office environment or shipyard facilityAbility to lift 30-40 lbsWork an on-call rotation every 4-5 weeks.Travel as required (onboard vessels and facilities)Even better if you have...A Bachelor's degree0-3 years of experience in the Information Systems fieldA-Plus certificationProficiency in troubleshooting Microsoft operating systems and mobile operating systemsExemptEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.