IT Support Technician

A client is seeking an IT Support Technician for a contract opportunity that will sit out of Louisville, KY. This employee will help support a network device refresh project so the client is seeking someone with a good technical understanding and strong communication skills. On a daily basis this individual will be answering phone calls and chat messages from field technicians completing the refresh and will provide assistance to them. If a candidate has a good understanding of networking hardware that would be helpful.

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Required Skills & Experience

1+ year of technical support experience
Basic understanding of network equipment - routers, switches, cables
Strong communication and documentation skills


Nice to Have Skills & Experience

Any networking/technical certifications


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.