Fulfillment Manager, Wholesale Operations

The Role + Purpose As a Fulfillment Manager, you’ll own end-to-end wholesale fulfillment operations across full-price and off‑price channels, ensuring orders are executed accurately and on time. You’ll sit at the center of the order management ecosystem — partnering across Supply Chain, Finance, and key account teams to drive inventory optimization, pricing integrity, and operational excellence. This role requires strong analytical skills, a sharp eye for detail, and the ability to lead a team while managing multiple priorities in a fast‑paced wholesale environment. You’ll also play a key role in developing talent and strengthening cross‑functional partnerships that support the broader goals of the Wholesale Operations team. Responsibilities Team Leadership & Oversight Lead and develop a direct report, fostering accountability, analytical growth, and operational efficiency across wholesale fulfillment Directly manage all off-price execution while providing strategic oversight to the Senior Operations Analyst who owns full-price operations Serve as the key operational liaison with the DC Operations Manager, ensuring alignment on fulfillment priorities and timely resolution of issues that impact shipping performance and customer satisfaction Order Management & Fulfillment Oversee end-to-end wholesale fulfillment across full-price and off-price channels, ensuring supply levels consistently meet customer demand Drive inventory optimization and control by monitoring supply levels against open demand to ensure adequate inventory is in place to fulfill customer commitments Track and report on weekly shipping activity, order extensions, and cancellations — proactively identifying and resolving delays or discrepancies before they impact delivery Own the weekly Replenishment roll-up and drive monthly projection alignment for key accounts Financial Accountability & Pricing Maintain financial accountability across the order lifecycle, including demand tracking, risk exposure, and reconciliation Ensure pricing accuracy across all wholesale demand by proactively scrubbing discrepancies and executing demand refreshes in SAP when changes occur Partner cross‑functionally on reticketing projects and Distribution Center execution to ensure timely fulfillment of updated product requirements Qualifications 5+ years of experience in wholesale operations, order management, or supply chain fulfillment Advanced proficiency in Microsoft Excel Proficiency in SAP and EDI Strong analytical and financial skills, with demonstrated experience in demand tracking, reconciliation, and reporting Proven people manager with experience leading and developing direct reports in an operational setting Highly organized and detail-oriented, with the ability to manage multiple priorities under tight deadlines Effective communicator with strong cross‑functional collaboration skills Preferred Experience in wholesale operations within a multi-channel retail or consumer goods environment Familiarity with off-price channel execution and key account replenishment programs Exposure to Distribution Center operations, reticketing, or inventory transfer workflows Benefits & Perks Health & Well‑being – Eligible associates and family members receive medical, dental, prescription, and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more. Associate Discount – A great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell). Summer Fridays – In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the summer months. Community Impact – We support the communities where we live and work through philanthropic efforts and the J.Crew Cares Program. Winter Break – Eligible full‑time associates at the Home Office receive a winter break at the end of December to refresh and recharge. Salary Range: $86,400.00 – $111,700.00 At J.Crew Group (JCG) we aim to pay competitively. The base salary offered will depend on internal equity, geographic region, and candidate qualifications. The base salary is part of a competitive total rewards strategy that also includes bonus opportunities and benefits. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law. #J-18808-Ljbffr Madewell