Key Account Manager - Aviation & Industrial Packaging Solutions

Job Description

Full job description \n

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Description:

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King Bag, a Gravis subsidiary, is a manufacturer and distributor of specialized industrial packaging and sewn products, with a heritage spanning more than 130 years. Founded in 1895, the Company has built long-standing relationships with blue-chip customers across the aerospace, industrial, food, environmental, chemical, and materials sectors. King Bag is recognized for its expertise in custom industrial sewn products, protective packaging, specialty bags, covers, liners, and other engineered textile-based solutions designed for demanding applications. Operating from its manufacturing facility in Cincinnati, Ohio, the Company is valued by customers for its domestic manufacturing capabilities, specialized production processes, engineering expertise, and ability to deliver high-quality, customized solutions with responsive lead times.

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Gravis is one of North America’s leading providers of bulk transportation packaging solutions. The company has been built through the integration of several premier packaging businesses and today serves blue-chip customers across the food & beverage, chemical, materials, agriculture, and industrial sectors. Gravis specializes in consultative, customized packaging solutions, leveraging deep technical expertise across FIBCs, container liners, woven and paper sacks, specialty bags, and other industrial packaging products.

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POSITION OVERVIEW

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The Key Account Manager – Aviation and Industrial Products is responsible for managing and growing

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relationships with the company’s most strategic aerospace and industrial customers. The role combines account management with hands-on ownership of customer demand, order execution, delivery performance, and day to-day customer support.

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The successful candidate will drive customer retention and revenue growth by ensuring flawless execution,

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proactively managing customer requirements, and coordinating closely with operations, supply chain, and

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engineering teams. Experience in aerospace, aviation, or industrial markets, preferably within the jet engine

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ecosystem, is strongly preferred, along with an appreciation for the quality, precision, and responsiveness

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required in mission-critical applications.

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Requirements:

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Account Management & Customer Relations

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1. Key Account Ownership: Manage an assigned portfolio of major accounts, serving as the primary, single

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point of contact to ensure complete customer satisfaction.

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Relationship Development: Build and maintain deep, trust-based relationships with key customers by

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thoroughly understanding their unique needs and requirements.

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Cross-Functional Liaison: Serve as the strategic link between key customers and internal operations

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teams to ensure correct, timely product and service delivery.

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Issue Resolution: Promptly address and resolve customer issues, challenges, or complaints to maintain

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high trust and preserve long-term partnerships.

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2. Sales Growth & Business Development

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Revenue Generation: Drive new business acquisition across new customers and existing accounts to

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consistently meet or exceed annual sales and growth goals.

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Account Expansion: Continuously propose cross selling solutions with existing customers’ strategic

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objectives to expand share of wallet.

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Inbound Lead Management: Take the lead on incoming leads, website inquiries, and other

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prospects.

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3. Cross-Functional Collaboration

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Cross-Functional Partnership: Partner closely with plant leadership, operations, supply chain, and

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quality teams in Cincinnati

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Operational Support: Support field sales and leadership on strategic initiatives related to aerospace

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and industrial accounts.

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Pricing Excellence: Ensure alignment on pricing, production capacity, service expectations, and

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customer priorities.

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4. CRM & Pipeline Integrity

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Data Management: Utilize the CRM as the single source to manage sales opportunities, maintain an

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accurate pipeline, and track all key customer communications and account intelligence.

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REQUIRED SKILLS/ABILITIES

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Communication & Interpersonal Expertise: Excellent written, verbal, and interpersonal

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communication skills. Proven ability to build strong, trust-based relationships and negotiate

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effectively with professionals at all organizational levels.

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Sales & Account Management: Demonstrated success in consultative sales, key account

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management, and delivering tailored solutions aligned with complex customer needs.

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Problem-Solving & Adaptability: Strong analytical and problem-solving skills, with a proven ability

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to adapt quickly to changing customer requirements, market dynamics, and industry trends.

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Organization & Execution: Exceptional organizational skills, strict attention to detail, and efficient

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time management capabilities to handle multiple account priorities simultaneously.

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EDUCATION & EXPERIENCE

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Bachelor’s degree in Business, Management, or a related field.

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Commercial experience in aerospace, aviation, or industrial manufacturing environment and strong

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familiarity with jet engine programs, aerospace supply chains, or MRO/manufacturing processes

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preferred. Strong understanding of U.S. commercial and military procurement processes and compliance

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frameworks. Continuous improvement orientation with a focus on measurable outcomes.

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PHYSICAL REQUIREMENTS

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Occasional travel to customer sites

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Prolonged periods of sitting at a desk and working on a computer.

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Ability to occasionally lift, up to 10 pounds as needed.