Program Support Assistant

Program Support Assistant

Duties include but not limited to:

• Assists Surgical Service as needed to ensure dictation and documentation are performed within established timeframes
• Ensures that facility and service medical record policies are being followed
• Ensures that the Surgical Services competency policies and SOPs are updated and current
• Answers questions concerning policies and procedures related to office support services
• Orders supplies for the Surgical Services
• Responsible for calling patients to reschedule or cancel appointments, updating the Recall Reminder, Electronic Wait List, and consults in CPRS as required
• Submit medication refill requests that are received in the form of secure messaging, voicemails, answered phone calls, or the patient physically visiting the Specialty Clinic
• Required to manage the minutes and make preparations for all meetings involving the section and staff
• Assist the Clinic Manager on administrative tasks and other duties as assigned
• Assists in the planning, review, and reporting of data/statistical results of program/project studies
• Maintains an electronic log for all Release of Information requests, ensuring they are completed correctly, and within the mandate time not to exceed 14 calendar days upon receipt
• Pull consult reports for the clinic and distribute them daily to the providers for triage
• Maintains automated system of program-specific data to track suspense items such as patient scheduling, patient flow, staff workload, program development milestones, progress reports, expenditures, and compliance of directives and strategies and prepares information
• Other duties as assigned

Work Schedule: Monday - Friday, 800-1630 PST

Position Description/PD#: PD114230