Clerical Assistant 2 - Monroe County Assistance Office

Salary

$36,108.00 - $53,105.00 Annually

Location

Monroe County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-52164-00102

Department

Department of Human Services

Division

HS Monroe CAO Hdq

Opening Date

06/18/2026

Closing Date

7/2/2026 11:59 PM Eastern

Job Code

00102

Position Number

50640524

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST03

Bureau / Division Code

00210045

Bureau / Division

Office of Income Maintenance / Monroe County Assistance Office

Worksite Address

1972 West Main Street

Worksite Address

Suite 101

City

Stroudsburg, Pennsylvania

Zip Code

18360

Contact Name

Sharon Rodriguez

Contact Email

View email address on click.appcast.io

THE POSITION

The Clerical Assistant 2 position with the Department of Human Services, Monroe County Assistance Office offers a chance to support vital services that help individuals and families every day. This role lets you grow your office skills while contributing to a mission that strengthens communities. You will join a team that values accuracy, teamwork, and public service. The Department of Human Services welcomes individuals who want to make a positive impact.

DESCRIPTION OF WORK

This role supports the daily operations of an office that serves the public and manages important client information. It blends data entry, document processing, and customer interaction to keep work flowing smoothly. As a Clerical Assistant 2, you will perform the following duties:

• Data Entry Accuracy: Enter information into agency systems and review results for correctness and compliance
• Application Processing: Handle incoming applications, complete clearances, register documents, and distribute materials according to procedures
• Inquiry Review: Interpret documents, complete transactions, and record results to ensure that all clearances are completed on time
• Telephone Support: Answer calls, relay messages, and provide phone coverage to deliver timely communication
• File Maintenance: Create, maintain, and update paper and electronic files according to procedures
• Computer Operation: Operate office equipment such as personal computers, copy machines, and telephones

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
  • Travel and overtime as needed.
• WORK CONDITIONS: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs.
• DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Stroudsburg . The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,108 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Monroe County. If no eligible candidates who live within Monroe County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
  
  
• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.


The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.


EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.