Field Service Engineer

Job Description

Job Description

Job Title: Field Service Engineer I – AMHS Sustaining Team Job Description

This Field Service Engineer role focuses on maintaining and supporting Automated Material Handling Systems (AMHS) and related industrial automation equipment in a clean room environment. You will perform preventive and corrective maintenance, diagnose complex electromechanical and software issues, and help ensure maximum equipment uptime and reliability. The position combines hands-on technical work, detailed documentation, and close collaboration with engineering teams, coworkers, and customers.

• Perform preventive maintenance, corrective maintenance, and system repairs on Automated Material Handling Systems (AMHS) and related automated equipment.
• Troubleshoot and diagnose electrical, mechanical, electro-mechanical, and software-related equipment issues to restore equipment to full operation.
• Analyze system logs, alarms, and error reports to identify root causes of equipment failures and recurring issues.
• Verify software revisions, system configurations, and equipment status during maintenance and troubleshooting activities.
• Install, configure, and validate hardware and software updates on supported equipment and subsystems.
• Use technical documentation, schematics, wiring diagrams, mechanical drawings, maintenance procedures, and service manuals to perform accurate and efficient repairs.
• Support sustaining activities to maximize equipment uptime, reliability, and overall performance of AMHS and automation systems.
• Escalate complex hardware and software issues to engineering teams and assist with data collection, diagnostics, and troubleshooting efforts.
• Complete factory training and certification requirements on multiple AMHS platforms and subsystems to maintain technical proficiency.
• Accurately document maintenance activities, repairs, troubleshooting actions, and equipment status in service reports and logs.
• Collaborate verbally with coworkers and customers to troubleshoot and resolve technical issues in a clear and professional manner.
• Use precision measuring tools, basic hand tools, and electrical diagnostic instruments safely and effectively during service tasks.
• Travel to customer or equipment sites as needed to perform field service, installation, and sustaining activities.
• Deliver excellent customer service by communicating clearly, setting expectations, and ensuring customer satisfaction with service outcomes.

• At least 12 months of hands-on technical experience troubleshooting, maintaining, installing, or repairing industrial equipment, automation systems, semiconductor equipment, robotics, or electromechanical systems (excluding internships, school projects, and academic lab work).
• At least 6 months of experience verbally troubleshooting with a coworker or customer to resolve technical issues.
• At least 12 months of professional experience through an associate degree program, technical certification, military technical training, or equivalent hands-on experience in Mechanical, Electrical, Mechatronics, Robotics, Electronics, or a related field.
• Ability to troubleshoot and repair automated manufacturing equipment, robotics, conveyors, AMHS, semiconductor equipment, PLC-controlled systems, or industrial automation.
• Mechanical knowledge and experience working with electromechanical systems, including mechanical assemblies and moving components.
• Ability to read and interpret electrical schematics, wiring diagrams, blueprints, and mechanical drawings.
• Basic knowledge of electrical diagnostic instruments and shop/hand tools, including safe and effective use.
• Ability to diagnose and troubleshoot electromechanical devices, sensors, motors, drives, pneumatics, and motion control systems.
• Familiarity with Windows-based systems, device communications, and basic networking concepts.
• Experience using diagnostic tools such as multimeters, laptop-based service software, and log analysis tools.
• Strong troubleshooting skills for mechanical, electrical, and software-related issues in automated equipment.
• PC skills, including proficiency with MS Office, Excel, and Windows operating systems.
• Ability to work flexibly, maintain attention to detail, and manage multiple tasks simultaneously.
• Ability to work effectively in a team environment and collaborate as a reliable team player.
• Excellent customer satisfaction and communication skills, including clear verbal and written communication.
• Valid driver’s license and ability to obtain all necessary travel documentation.

• Associate degree, technical certification, military technical training, or equivalent hands-on experience in Mechanical, Electrical, Mechatronics, Robotics, Electronics, or a related technical field.
• Experience with AMHS, automated material handling systems, conveyors, and automated equipment in manufacturing or semiconductor environments.
• Experience with semiconductor equipment, industrial automation, or automotive-related precision systems.
• Familiarity with precision measuring tools and techniques for accurate installation and alignment.
• Experience with hydraulics, pneumatics, and motion control components in industrial systems.
• Ability to interpret and apply maintenance procedures, service manuals, and technical documentation to real-world equipment issues.
• Strong documentation and reporting skills, including clear and complete service records.
• Presentation skills for explaining technical findings, maintenance activities, and recommendations to customers or internal teams.
• Demonstrated willingness to travel for field service assignments and training.
• Commitment to safety, sustainability, and long-term reliability of automated systems.

This role operates primarily in a clean room environment around moving mechanical parts and electrical systems. You will work near automated material handling equipment, conveyors, and semiconductor-related automation, where moderate noise levels are typical. At times, you may work in high, precarious, or confined spaces and may encounter fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The position requires regular standing, walking, and frequent use of hands to handle tools, components, and controls. You will repeatedly climb up and down ladders and occasionally stoop, kneel, crouch, or crawl to access equipment. The role involves regularly lifting and moving up to 10 pounds and occasionally lifting and moving up to 50 pounds. Visual demands include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. Field service work may require travel to different customer sites and facilities, where you will use laptops, diagnostic instruments, precision measuring tools, and standard hand tools to perform maintenance and repairs. The organization follows equal employment opportunity principles and provides reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $28.00 - $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Phoenix,AZ.

This position is anticipated to close on Jul 30, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.