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Front Office Manager

Sagemont Hotels

Staybridge Suites Anaheim is now hiring a Front Office Manager who will oversee all front desk and guest service operations, ensuring the highest level of guest satisfaction and operational efficiency. This position is responsible for leading, developing, and supporting the front desk team while maintaining alignment with the Hotels’ standards of hospitality, professionalism, and operational excellence. Key Responsibilities Leadership & Team Management Supervise, train, and mentor the front desk team to ensure professional and efficient service. Oversee scheduling, staffing, and daily workflow to ensure coverage and productivity. Provide coaching and feedback to improve individual and team performance. Lead pre-shift huddles and department meetings to reinforce goals and standards. Guest Experience Ensure guests receive outstanding service during check-in, stay, and departure. Handle complex guest concerns and service recovery efforts to maintain satisfaction. Coordinate VIP arrivals and special requests with other departments. Monitor guest satisfaction scores and implement improvement initiatives. Operational Oversight Ensure accuracy in reservations, billing, and cash handling procedures. Collaborate with housekeeping and maintenance to manage room status and readiness. Maintain PMS accuracy, reporting, and compliance with brand standards. Assist the General Manager in achieving departmental goals. Qualifications High school diploma or equivalent required; degree in hospitality or business preferred. 3+ years of front office experience with at least 1 year in a supervisory or management role. Proficiency with PMS systems (Hilton OnQ or PEP, Marriott FOSSE, IHG Opera Cloud, or ChoiceADVANTAGE). Strong leadership, communication, and problem-solving skills. Ability to lead by example and foster a positive team culture. Flexible availability including evenings, weekends, and holidays. Standing for extended periods may be required. Must maintain professional appearance and compliance with the Hotels standards. Values Alignment The Front Office Manager ensures the smooth operation of the hotel’s guest service experience and reflects the Hotels’ commitment to Soar to Success. As a departmental leader, this role sets the tone for service excellence and operational consistency that embody our Wings of Excellence philosophy. #J-18808-Ljbffr Sagemont Hotels

Vacancy posted 1 day ago
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