Director of Operations

We are seeking a results-driven Director of Retail Fulfillment Center Operations to lead our distribution and fulfillment operations with a focus on operational excellence, continuous improvement, and team development. This executive-level role will oversee warehouse management, inventory optimization, order fulfillment, and logistics to ensure efficient, cost-effective operations that exceed customer service standards and support company growth. Key Responsibilities Strategic Leadership Develop and execute fulfillment center strategies that align with company objectives and support aggressive growth targets Lead multi-site fulfillment center operations with full P&L accountability and ownership of operational performance Drive innovation in fulfillment processes, automation adoption, and technology enablement Establish and monitor KPIs and operational metrics to measure effectiveness and identify improvement opportunities Operations Management Oversee end-to-end fulfillment operations including receiving, warehousing, inventory control, order processing, and shipping Optimize warehouse layouts, workflows, and labor deployment to maximize efficiency, throughput, and capacity utilization Ensure inventory accuracy through disciplined cycle counting and inventory management procedures Plan and execute peak season operations with effective capacity planning and contingency strategies Lead, mentor, and develop high-performing teams of fulfillment center managers, supervisors, and associates Build a culture of safety, accountability, continuous improvement, and employee engagement Design and implement training programs and succession planning initiatives to develop future leaders Conduct performance evaluations and provide ongoing coaching to drive individual and team growth Develop and manage annual operating budgets across all fulfillment centers Drive productivity improvements and control labor costs while maintaining service level commitments Identify and execute cost reduction opportunities without compromising quality or customer satisfaction Report financial performance and operational metrics to executive leadership with actionable insights Quality & Compliance Maintain industry-leading standards for order accuracy, on-time delivery, and customer satisfaction Ensure full compliance with OSHA regulations, safety protocols, and company policies Implement quality control processes and continuous improvement methodologies (Lean, Six Sigma, Kaizen) Manage vendor relationships and third-party logistics partnerships to optimize service and cost Technology & Innovation Evaluate, select, and implement warehouse management systems (WMS), automation solutions, and material handling technologies Leverage data analytics and business intelligence tools to drive data-driven decision-making and process optimization Stay current with industry trends, emerging technologies, and best practices in fulfillment and distribution operations Champion innovation initiatives that improve speed, accuracy, and scalability Qualifications Required Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or related field 10+ years of progressive experience in warehouse/fulfillment center operations 5+ years in senior leadership roles managing large-scale, multi-site distribution or fulfillment centers Proven track record managing operations with 100+ employees and demonstrating measurable operational improvements Strong working knowledge of warehouse management systems (WMS), inventory control systems, and logistics operations Excellent financial acumen with demonstrated P&L management experience Demonstrated success leading process improvement initiatives and driving operational excellence Preferred Master's degree in Business Administration (MBA), Supply Chain Management, or related field Experience in retail or e-commerce fulfillment operations with omnichannel distribution experience Lean Six Sigma certification (Green Belt, Black Belt, or higher) Hands-on experience implementing automation technologies , robotics, or advanced material handling equipment Background in high-volume, fast-paced fulfillment environments with seasonal peak demands Experience managing operations in regulated or compliance-driven industries Core Competencies Strategic planning and execution P&L and budget management Change management and process optimization Team building and talent development Cross-functional collaboration Safety and compliance management Technology adoption and innovation Join our team and lead the future of fulfillment operations excellence. #J-18808-Ljbffr