Arcade Manager

Job Description

Job Description

Meet Showboat

Showboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out balcony suites; 100,000 square feet of flexible meeting space; the world's largest arcade spread throughout the property which includes a 45,000 square foot indoor raceway. The newly open ISLAND Waterpark, a state of the art all year-round resort highlight is the largest indoor beachfront waterpark in the world, featuring 120,000 square feet housing 11 waterslides, a one-of-a-kind slide island, surf simulator, an indoor boardwalk, Paradise adult island and much more.

The true fun and excitement of the Showboat Resort is its employees. Joining our team means immersing yourself in an environment that thrives on teamwork, mutual support, and a shared position for delivering exceptional guest experiences to make Showboat Resort Atlantic City's destination of choice. You will have the opportunity to collaborate with colleagues from each exciting area of the resort so that you will contribute to a dynamic and exciting work environment that continuously exceeds guests' expectations. Join us and let's work together to make Showboat resort the premier choice for families and fun seekers looking for unforgettable experiences.

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

• Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.
• Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.
• Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.
• Hearts the Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.
• Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability

Run the Arcade

As Arcade Manager, you’ll keep our games, team, and guest experience firing on all cylinders—so every visit feels like a win. You’ll lead daily arcade operations, coach and schedule associates, oversee cash-handling and point-of-sale accuracy, and keep the floor clean, safe, and ready for play. You’ll coordinate game uptime with vendors/tech support, manage inventory and prize redemption, and use sales/traffic insights to improve performance and guest satisfaction.

Required skills/qualifications :

• Must be 18 years of age or older
• Ability to read, write, speak, and understand English
• Excellent Guest Experiences, strong communication skills for guest of all ages
• Ability to supervise the work of others
• Ability to multitask
• Ability to analyze staffing needs for optimal arcade operations
• Ability to use computer applications such as spreadsheets, word processing, e-mail and database software
• Knowledge of the latest Family Entertainment Centers and arcade trends in the market
• Work flexible schedule including nights, weekends, and/or holidays as needed
• High School diploma/GED or equivalent education
• Bilingual preferred, but not required
• One-year related experience in an arcade

Duties and Responsibilities

Sales Goals:

• Meeting and exceeding arcade sales targets through effective management and customer engagement

Staff Management:

• Hiring, training, and supervising hourly staff to ensure they are well-trained and provide excellent service
• Goal setting with direct reports

Arcade Operations:

• Maintaining arcade games, ensuring they are in good working order, and restocking prizes and supplies
• Maintain visual "show" appearance of arcade with strong attentions to detail

Inventory Management:

• Managing prize inventory, ordering supplies, and ensuring the arcade's prize store is well-stocked

Financial Management:

• Managing cash flow, reconciling game payouts, and completing audits to track sales and expenses

Maintenance and Repair:

• Inspects and monitors the condition of arcade and attractions to ensure safe and proper operation; Coordinates with the arcade techs to maintain the arcade
• Performing minor machine repairs and troubleshooting and coordinating with game technicians for larger repairs

Safety, Security and Loss Prevention:

• Implementing measures to minimize theft and ensure a safe environment for customers and employees
• Ensure safety rules and regulations are adhered to by patrons and staff according to established policies and laws for the wellbeing of all

Promoting Organization and Cleanliness:

• Maintaining a clean and well-organized arcade environment, ensuring that games are in good working order and that prizes are well displayed

Communication:

• Communicating effectively with customers and employees and providing clear instructions and guidance

Reporting:

• Preparing accurate reports on sales, inventory, and other key performance indicators

  Sales Goals:

  • Meeting and exceeding arcade sales targets through effective management and customer engagement

  Staff Management:

  • Hiring, training, and supervising hourly staff to ensure they are well-trained and provide excellent service
  • Goal setting with direct reports

  Arcade Operations:

  • Maintaining arcade games, ensuring they are in good working order, and restocking prizes and supplies
  • Maintain visual "show" appearance of arcade with strong attentions to detail

  Inventory Management:

  • Managing prize inventory, ordering supplies, and ensuring the arcade's prize store is well-stocked

  Financial Management:

  • Managing cash flow, reconciling game payouts, and completing audits to track sales and expenses

  Maintenance and Repair:

  • Inspects and monitors the condition of arcade and attractions to ensure safe and proper operation; Coordinates with the arcade techs to maintain the arcade
  • Performing minor machine repairs and troubleshooting and coordinating with game technicians for larger repairs

  Safety, Security and Loss Prevention:

  • Implementing measures to minimize theft and ensure a safe environment for customers and employees
  • Ensure safety rules and regulations are adhered to by patrons and staff according to established policies and laws for the wellbeing of all

  Promoting Organization and Cleanliness:

  • Maintaining a clean and well-organized arcade environment, ensuring that games are in good working order and that prizes are well displayed

  Communication:

  • Communicating effectively with customers and employees and providing clear instructions and guidance

  Reporting:

  • Preparing accurate reports on sales, inventory, and other key performance indicators

Performs other related duties as assigned by the arcade Supervisors, Managers and Directors

If you’re ready to lead the fun and raise the bar, apply today.