Operations Supervisor - Broker Dealer

The Operations Supervisor - Broker Dealer leads the function with full accountability for daily operations, controls, and strategic execution. This role goes beyond oversight and requires a leader who can navigate operational complexity, drive transformation, and build scalable solutions within our operating model. The environment includes high operational complexity, systems, as well as a hybrid operating model across locations. The selected candidate must be comfortable operating within this structure and be motivated to optimize, enhance, and evolve it. Key Responsibilities Supervise end-to-end custody operations, including settlements, margin controls, FX, derivatives (listed and OTC), and related activities Oversee trade lifecycle from execution to settlement, ensuring accuracy, timeliness, and proper booking across systems Monitor and resolve unmatched and failed trades, including complex trade corrections Review broker statements, commissions, and payments Ensure compliance with regulatory reporting requirements and internal policies Escalate operational risks, discrepancies, and unusual activity in a timely manner Process Innovation & Efficiency Lead initiatives to reduce manual processing and reliance on multiple systems, spreadsheets, and workarounds Identify and implement automation opportunities and process simplification strategies Redesign workflows to address operational inefficiencies, particularly in complex account structures (e.g., COD) and settlement processes Establish KPIs and reporting to track efficiency, quality, and processing times Drive measurable improvements in control environment and operational performance Strategic Build & Transformation Take ownership of building and enhancing processes within a complex and evolving operating model Design and implement scalable workflows, controls, and procedures where gaps currently exist Address structural challenges in the current setup (e.g., trade corrections, settlements, system fragmentation) through practical and controlled solutions Support and lead transformation initiatives, including system enhancements and process standardization Act as a change leader to ensure adoption of new processes and continuous evolution of the operating model Operating Model & Global Coordination Effectively operate within and optimize a hybrid Miami / global hub model, ensuring alignment and efficiency across teams Partner with global teams to streamline processes and improve coordination despite structural complexities Governance, Risk & Controls Establish and monitor key risk indicators (KRIs) and early warning signals Ensure strong audit trail, documentation, and adherence to internal controls Maintain and enhance policies and procedures to align with evolving processes Ensure compliance with AML/BSA and internal governance standards Stakeholder & Team Leadership Supervise and develop the custody team, driving accountability and performance Partner with Trading, Treasury, Technology, Compliance, and external counterparties Provide clear and concise reporting to senior management on risks, issues, and initiatives Act as a key escalation point for complex operational challenges Qualifications Bachelor’s degree required (Master’s preferred) Series 99 or 7 License Minimum 5+ years of experience in custody, securities operations, or similar environment. Previous Supervisory experience. Strong knowledge of securities, derivatives, and settlement processes Advanced Excel and data analysis skills Key Competencies Sees opportunity in complex, non traditional operating models rather than constraints Proven ability to drive efficiency, reduce manual processes, and improve fragmented environments Demonstrated experience building processes, controls, or frameworks from the ground up Strong innovation mindset with focus on continuous improvement and scalable solutions Comfortable operating in environments with multiple systems and operational complexity Ability to challenge the status quo while maintaining strong risk and control discipline High ownership mentality with focus on execution and results Motivated to contribute to and shape the evolution of the operating model #J-18808-Ljbffr Itau US