Vice President of Operations - First Class Vending

About First Class Vending

First Class Vending, now part of Aramark Refreshments, has been Southern California's leader in vending and micro-market solutions for over 30 years. We deliver inspired break experiences through a full portfolio of snacks, coffee, tea, cold brew, and fresh food options, all tailored to meet the unique needs of our clients. Backed by Aramark's national scale and expertise, our local team continues to create welcoming spaces where employees and guests can recharge, connect, and enjoy a true sense of community.

Compensation Data

COMPENSATION: The Salaried rate for this position is $185,000.00 to $210,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Description

We are seeking a dynamic, results-driven Vice President of Operations for First Class Vending to lead our Southern California business into its next phase of operational excellence, profitable growth, and organizational development.

Reporting to the Regional Vice President of Aramark Refreshments, this leader will have full accountability for business performance, operational execution, client retention, and talent development across a multi-location portfolio. The business is primarily focused on traditional vending and micro-market operations, complemented by office coffee and refreshment services.

This is a highly visible, hands-on leadership role requiring strong financial acumen, operational discipline, and the ability to translate strategy into measurable results. The successful candidate will build a high-performing leadership team, strengthen accountability throughout the organization, and drive continuous improvement while preserving the local relationships and service culture that define First Class Vending.

This is an in-person role based in Bell Gardens, California, with responsibility for operations throughout Southern California, including multiple locations outside of Bell Gardens. Regular travel throughout the territory and a strong presence in field operations are expected. Hybrid and remote work arrangements are not available.

Business Performance & Operational Excellence

Business Strategy & Financial Performance

• Own the overall financial and operational performance of First Class Vending, with full P&L accountability for revenue, profitability, operating expenses, and business results.
• Develop and execute business strategies that accelerate profitable growth, improve margins, and strengthen operational performance.
• Establish clear business priorities, performance expectations, and accountability measures across all locations and leadership teams.
• Leverage financial reporting, operational metrics, and business intelligence to identify performance gaps, implement corrective actions, and deliver measurable improvements.
• Ensure disciplined management of labor, inventory, product costs, capital investments, and other key financial drivers.

Operational Excellence

• Drive consistent execution of operating standards across vending, micro-market, and office coffee service operations.
• Lead initiatives that improve route productivity, asset utilization, equipment reliability, inventory management, service quality, and cost efficiency.
• Strengthen operational processes and controls to improve profitability, reduce waste, and sustain performance improvements.
• Maintain a strong field presence across Market Centers, branches, routes, and client locations to evaluate execution, address challenges, and reinforce accountability.
• Champion safety, food safety, regulatory compliance, and operational standards throughout the organization.

Growth, Leadership & Strategic Execution

Growth & Client Experience

• Partner with Sales and lead business development leaders to accelerate new business growth, expand existing accounts, and strengthen market presence.
• Build and maintain strong relationships with key clients, ensuring exceptional service, client satisfaction, and long-term retention.
• Drive improvements in consumer experience, merchandising effectiveness, product offerings, and location-level revenue performance.
• Identify opportunities to optimize existing locations, expand services, and strengthen the overall value delivered to clients.
• Ensure new business growth is supported by effective mobilization, operational readiness, and sustainable service delivery.

Leadership & Organizational Development

• Lead, coach, and develop a high-performing management team, establishing clear ownership of business results, leadership effectiveness, and operational expectations.
• Evaluate organizational structure, leadership capabilities, and resource alignment to ensure the business is positioned for long-term success.
• Build a strong talent pipeline through performance management, leadership development, succession planning, and employee engagement.
• Foster a culture of accountability, collaboration, continuous improvement, and operational ownership at every level of the organization.
• Maintain meaningful connections with frontline employees and field leaders, creating an environment where employees feel supported, valued, and empowered to deliver results.

Strategic Execution & Partnership

• Translate business priorities into actionable plans with clear ownership, disciplined execution, and measurable outcomes.
• Lead operational and organizational change initiatives that strengthen business performance and support sustainable growth.
• Collaborate with Finance, Human Resources, Sales, Supply Chain, Marketing, Safety, and Compliance to align resources and achieve business objectives.
• Serve as a strategic partner to regional and enterprise leadership, providing business insights, performance updates, and recommendations.
• Balance immediate operational demands with long-term objectives, demonstrating sound judgment, adaptability, and decisive leadership.

Developing new skills and doing what it takes to get the job done positively impacts our employees and customers. In order to meet our commitments, job duties may change, or new ones may be assigned without formal notice.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Minimum of 10 years of progressively responsible leadership experience, including significant multi-site operational management and full P&L accountability.
• Experience in vending, micro-markets, unattended retail, route-based distribution, or related service operations strongly preferred.
• Demonstrated success improving profitability, operational efficiency, revenue growth, and client retention across complex, geographically dispersed operations.
• Proven ability to lead organizational change, establish performance accountability, and drive sustainable operational improvements.
• Strong financial and analytical acumen, including experience leveraging P&L statements, operating metrics, and business data to guide decision-making.
• Demonstrated ability to build, lead, and develop high-performing management teams, including talent assessment and succession planning.
• Strong understanding of route productivity, inventory controls, labor management, service execution, and asset optimization.
• Exceptional communication, relationship-building, and influencing skills across frontline employees, clients, business partners, and executive leadership.
• Ability to balance strategic planning with hands-on operational execution in a fast-paced, evolving business environment.
• Willingness and ability to travel regularly throughout Southern California, and to other locations outside the region.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.