Technical Enablement Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Enablement Manager based in the United States. This is an exciting opportunity for a technical enablement professional to build and scale technical readiness across customer-facing engineering teams at a fast-growing cybersecurity company. You will initially focus on Sales Engineering, helping new hires become confident in product demonstrations, proof-of-concept (POC) engagements, and customer interactions. Working closely with enablement leadership, engineering managers, and customer-facing teams, you will transform real-world challenges into scalable training programs, hands-on labs, certifications, and practical technical resources. You will also ensure teams stay up to date with rapid product releases by translating new features into actionable demonstrations, deployment guides, and troubleshooting materials. By leveraging AI tools and automation, you will develop efficient enablement systems that support a growing global team without sacrificing quality. This remote role is ideal for a technically strong, customer-focused professional who enjoys teaching, solving complex problems, and helping teams deliver exceptional customer experiences. Accountabilities - Own and continuously improve technical onboarding for Sales Engineers, helping new hires become proficient in product demonstrations and POC execution as quickly as possible, with plans to extend enablement programs to Technical Account Managers, Customer Success Managers, and Support teams. - Develop hands-on technical labs, certification pathways, demonstrations, training videos, and playbooks that enable team members to build practical product expertise and operate independently in customer-facing situations.

- Establish certification standards and collaborate with Sales Engineering leadership to define demonstration expectations, assess technical readiness, and ensure consistent quality across customer engagements. - Work with Customer Engineering leaders to define role-specific readiness criteria, establish measurable ramp-up goals, and track progress through onboarding and ongoing professional development. - Manage the technical knowledge base for Customer Engineering by auditing existing documentation, removing outdated materials, and maintaining accurate, accessible, self-service resources. - Create detailed deployment and troubleshooting guides for complex enterprise environments, with an initial focus on security product deployments involving proxies, zero trust network access (ZTNA), and private package registries such as Artifactory and Nexus. - Develop and maintain technical competitive resources that help customer-facing teams understand competing tools, explain product differentiation, and respond effectively to customer questions. - Participate in customer calls, product demonstrations, POC reviews, and escalations to identify recurring knowledge gaps and translate field challenges into targeted training initiatives. - Communicate recurring technical issues and customer feedback to Engineering, highlighting documentation gaps, confusing user experiences, and product limitations that create friction during sales and deployment. - Partner with engineers and product teams to prepare customer-facing teams for new feature releases, ensuring technical readiness before features reach customers. - Translate product updates into practical enablement resources, including hands-on labs, demonstrations, technical talk tracks, deployment instructions, and documentation of known limitations. - Deliver recurring technical training sessions for Sales Engineering and broader Customer Engineering teams to reinforce product knowledge and share lessons learned.