Customer Success Manager - Missouri

Customer Success Manager – Missouri

Location: Missouri (residency required) | Hybrid – Remote with Regular On-Site Travel (up to 50% travel)

About This Opportunity

Purple Squirrel Enterprises has been supporting startups and global firms through growth, change, and expansion for 19+ years. We provide flexible HR and recruiting solutions that allow leaders to focus on strategy while we handle people operations — and this search is no exception.

We are exclusively engaged by a high-growth health technology company to help them identify and hire exceptional talent for this role. We are embedded directly with their leadership team, have deep knowledge of the company, the culture, and what it takes to succeed here — and we will be your dedicated recruiting partner from first conversation through offer.

This is not a blind submission. When you apply, you are working with a team that knows this opportunity inside and out and will advocate for you every step of the way.

If this opportunity resonates with you, we encourage you to apply. We will be in touch promptly.

Applications submitted directly to our client will be redirected back to Purple Squirrel Enterprises. To be considered for this role, all candidates must apply through this posting.

About Our Client

Our client is a mission-driven health technology company on a high-growth trajectory. They build integrated software and technology solutions that help care organizations deliver safer, more consistent, and more compliant services to the populations they serve. Their work sits at the intersection of technology, operations, and human care — and the problems they are solving have real consequences for real people.

They serve a growing network of specialized care providers across the United States — including intellectual and developmental disabilities (IDD) providers, assisted living operators, and behavioral health programs — helping organizations replace fragmented, manual workflows with technology-guided processes that reduce errors, improve compliance, and give care teams greater confidence in their day-to-day work.

This is a remote-first, high-growth company with a lean, high-performing team. They move fast, hold themselves to high standards, and are deeply committed to the mission that drives their work.

This company was built around a cause that is both personal and urgent. That authenticity shows in how they operate, who they hire, and what they build. If you are looking for work that matters — this is it.

About the Role

The  Customer Success Manager (CSM)plays a critical role in supporting enterprise customer success at the provider and site level. This role delivers hands-on support to drive product adoption, user satisfaction, and successful outcomes across all sites within enterprise accounts.

This is a  Missouri-based, hybrid role requiring  Missouri residency and regular on-site presence with enterprise accounts throughout the state. You will be the primary point of contact for your assigned accounts — managing relationships, leading implementations, delivering training, and ensuring measurable outcomes that directly impact care quality.

Travel : Up to 50% within Missouri, depending on active go-lives and onboarding cycles (typically approximately twice per month).

What You'll Do

Customer Implementation, Support & Training

• Serve as the  primary point of contact for assigned accounts, coordinating software, hardware, and service support in partnership with the Tech Support team
• Manage customer relationships at multiple levels — executive sponsors, program sponsors, department leads, and end-user staff
• Lead end-to-end implementations , including:
  • Project management and cross-functional coordination
  • Platform configuration
  • Quality assurance (QA)
  • Go-live achievement
• Deliver  end-user training (virtual and in-person) to drive adoption and effective product use
• Provide end-user technical support, ensuring timely issue resolution
• Conduct  on-site and virtual office hours to address questions and share best practices
• Provide basic on-site hardware troubleshooting; escalate unresolved issues to Tech Support
• Ensure customer success outcomes including  adoption, health scores, satisfaction, and measurable ROI

Relationship Management

• Build trusted relationships with provider and site-level stakeholders within assigned enterprise accounts
• Support provider and site-level communications in close coordination with enterprise leadership
• Participate in  Quarterly Business Reviews (QBRs)for significant providers within enterprise accounts
• Escalate issues, align on goals, and ensure consistent execution of enterprise-level initiatives

Product & Program Support

• Gather and document product feedback and development needs from providers and end users
• Partner with the product team to represent provider-level needs in product development discussions
• Support achievement of site-level go-live milestones and adoption targets

How We Measure Success

  KPI

Description

Product Adoption

Usage at provider and site level

NPS

Net Promoter Score

Go-Live Achievement

On-time go-live for assigned sites

Customer Health Score

Ongoing account health tracking

CSAT

Customer satisfaction ratings

What Success Looks Like

 

Timeframe	Focus	What You Will Have Accomplished
First 30 Days	Orient · Learn · Connect	Completed a thorough review of assigned accounts and current implementation status · Established strong working relationships with internal teams and key customer contacts · Actively participating in implementations and customer touchpoints alongside the team
First 60 Days	Own · Drive · Deliver	Taken primary ownership of assigned accounts · Leading implementations and customer communications with confidence · Identified and begun addressing any open issues or adoption gaps in your portfolio
First 90 Days	Lead · Expand · Impact	Operating with full autonomy across your account portfolio · Driving measurable improvements in adoption, health scores, and go-live achievement ·

Leadership sees you as the person who owns this region — not just someone who executes tasks

What We're Looking For
Required:

 

• Missouri residency required — candidates must currently reside in Missouri
• 3–5 years  of experience in customer success, account management, training, implementation, or a related customer-facing role
• Strong communication skills — confident engaging with executive stakeholders and frontline end users alike
• Experience  delivering end-user training (virtual and/or in-person) and creating training resources
• Technical aptitude — ability to troubleshoot issues and collaborate effectively with technical teams
• Project management skills — ability to support multiple site-level initiatives concurrently
• Ability and willingness to  travel up to 50% within Missour i (typically ~twice per month, depending on active go-lives)

Preferred:

• Healthcare industry experience, particularly working with providers or health technology solutions
• Familiarity with SaaS platforms, implementation workflows, or care settings (IDD, assisted living, behavioral health)

Compensation & Benefits

Our client offers a competitive, comprehensive package designed to support your well-being and long-term growth:

• $90,000 – $100,000 base salary (commensurate with experience) with a benefits package built to support your whole life. Final offer will reflect the depth and relevance of your background.
• Medical : CareFirst BlueCross BlueShield — 100% company-paid individual premiums (base HSA plan); dependent coverage available
• Dental & Vision : CareFirst — available at employee cost
• Company-paid: Life & AD&D, Short-Term Disability, Long-Term Disability
• Virtual Care:  CloseKnit — 24/7 primary care + mental health, no additional cost
• 401(k)  retirement plan
• Lifestyle Spending Account : $50/month, paid quarterly
• Perks: Birthday stipend, work anniversary stipend, company swag store
• PTO:  Flexible, no hard cap — manager approval required
• Professional development and learning opportunities
• Mission-driven culture — your work directly impacts lives

Why This Role — And Why Now

• Real problems, real stakes — your work will directly support organizations delivering care to vulnerable populations
• High-growth trajectory — this company is scaling rapidly, with significant expansion already underway
• True relationship ownership — this is not a reactive support role; you will be the trusted partner your accounts rely on
• High-trust, collaborative culture — small team, strong relationships, fast decisions, and leadership that is accessible and engaged
• Mission at the frontier — serving IDD, assisted living, and behavioral health providers across Missouri and beyond
• Career growth — high visibility with leadership and a real opportunity to grow as the company scales
•   Authentic mission — this company was built around a cause that matters, and that authenticity permeates everything they do

Working With Purple Squirrel Enterprises
We are exclusively engaged by this client — meaning we are not one of many agencies submitting resumes. We are their dedicated recruiting partner, embedded in their process, and we know this role inside and out.

Here is what that means for you as a candidate:

• You will have a dedicated PSE point of contact throughout the entire process
• We will advocate for you with the hiring team to make sure the role is mutually beneficial
• We will prepare you for each interview stage so you can put your best foot forward
• We will provide honest, timely feedback at every step
• We will support you through offer negotiation to ensure the outcome is right for you and the company
• We know how to navigate complex hiring processes and get great candidates across the finish line

Our client is an equal opportunity employer committed to building a diverse and inclusive team. They welcome applicants of all backgrounds, experiences, and perspectives.