Customer Care Manager - State Farm Agent Team Member

We're Hiring!We are a growing agency with big dreams and lots of potential. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Darlene Denison - State Farm Agent!About Our AgencyWe help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.Our office is located in Bakersfield CA.We currently have 10 team members at our agency.Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Million Dollar Round Table, and Senior Vice President's ClubCustomer Care ManagerSeeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.ResponsibilitiesManage customer inquiries and support daily service activities.Coordinate team communication to maintain efficient workflows.Assist with account updates, billing inquiries, and policy reviews.Track service metrics and report progress to the agent.Support community engagement and customer outreach initiatives.QualificationsExcellent communication and organizational skills.Strong attention to detail with the ability to manage multiple priorities.Prior experience in customer service, office management, or administrative support preferred.Must be able to obtain applicable state insurance licenses.Compensation: $48,000.00 - $56,000.00 per year