Senior End User Services (EUS) Support Engineer - Executive Support Specialist @ Onsite

Job Description

Senior End User Services (EUS) Support Engineer – Executive Support Specialist Position

\n

Location: Bridgewater NJ

\n

Duration: 12 Months+

\n

\n

Overview

\n

The Senior End User Services (EUS) Support Engineer is a high-profile, Tier-3 technical leader responsible for the engineering, orchestration, and seamless execution of IT services for our executive leadership team. This role functions as the dedicated White-Glove VIP Support Lead , ensuring zero technical friction for C-suite executives, board members, and their administrative staff. The engineer splits responsibilities between building automated desktop engineering platforms , handling secure user identity/account lifecycles (Active Directory/Entra ID) , and personally technical-directing high-stakes executive events and integrated boardroom AV systems .

\n

\n

Key ResponsibilitiesWhite -Glove Executive & VIP Support (40%)

\n

• Provide immediate, concierge-level technical support for all C-suite executives and Board of Directors , responding instantly to requests across all form factors (on-site, home office, and remote/travel).

\n

• Manage the deployment, hardening, and rapid repair of VIP hardware assets (laptops, mobile devices, tablets, home networks), ensuring redundant backup equipment is always hot-swappable.

\n

• Act as a trusted technical advisor to leadership, proactively training executives on new collaboration tools, security procedures, and system enhancements.

\n

• Exhibit absolute confidentiality, discretion, and professional composure when operating in high-pressure executive boardrooms and private workspaces.

\n

Desktop Engineering & Identity Management (40%)

\n

• Architect and scale enterprise endpoint enrollment pipelines via Microsoft Intune, Windows Autopilot, and Jamf Pro to deliver seamless out-of-box device setups.

\n

• Manage corporate identity infrastructure using Active Directory and Microsoft Entra ID (Azure AD) , configuring dynamic security groups, Conditional Access policies , and MFA/SSO paths (via Okta or Entra).

\n

• Administer the Joiner-Mover-Leaver user lifecycle, focusing heavily on secure, expedited provisioning and automated access right alignment for incoming or transferring executives.

\n

• Lead corporate desktop patch management (Windows 11/macOS) , custom application packaging, and endpoint security configuration enforcement.

\n

Executive Collaboration & AV Operations (20%)

\n

• Deliver end-to-end technical production, live audio/video mixing, and stability controls for high-stakes executive events, including All-Hands meetings, investor webinars, and Board Meetings .

\n

• Administer and configure the backend infrastructure for executive collaboration suites, specifically Microsoft Teams Rooms (MTR) and Zoom Rooms , ensuring perfect synchronization with VIP calendars (Exchange Online).

\n

• Rapidly troubleshoot physical boardroom hardware, including digital signal processors (DSPs), integrated controllers ( Crestron, Logitech, Poly ), microphones, and video layouts.

\n

\n

Required Qualifications & Technical Skills

\n

• Experience: 6+ years of corporate IT infrastructure experience , with a minimum of 3 years in a dedicated VIP/Executive White-Glove Support role .

\n

• Identity Architecture: Deep mastery of Active Directory, Microsoft Entra ID , Azure RBAC, Group Policy (GPOs), and single-sign-on (SSO) governance.

\n

• Modern Endpoint Tools: Expert proficiency with Microsoft Intune (Endpoint Manager) , application deployment packaging, and shell scripting ( PowerShell or Bash).

\n

• OS Fluency: Expert troubleshooting of Windows 11/10 , macOS , iOS, and Android platforms.

\n

• Unified Communications: Proven administration within Teams/Zoom Admin Centers , room licensing models, and modern corporate conference room hardware.

\n

\n

Preferred Certifications

\n

• Microsoft: Microsoft Certified: Identity and Access Administrator Associate (SC-300) or Endpoint Administrator Associate (MD-102).

\n

• AV / ITIL: AVIXA CTS (Certified Technology Specialist) or ITIL v4 Foundation.

\n

Soft Skills

\n

• Impeccable Communication: Ability to articulate technical issues simply and concisely to non-technical business leaders under stress.

\n

• Proactive Disposition: A mindset that continuously reviews VIP technical metrics to fix vulnerabilities before an executive encounters them.