Bilingual Customer Service Representative

Job Description

Job Description

Bilingual Customer Service Representative

Location: Scottsdale, AZ | Onsite

COMPENSATION & SCHEDULE

• Pay: $22.63/hour

• Schedule: Must be available for a shift between 6AM – 10PM, including at least one weekend day per week - Training 10am-7pm

• Employment Type: Long-term temporary

• Start Date: July 6th

ROLE IMPACT

The Email and Chat Customer Service Representative helps customers by answering questions about their event tickets quickly and accurately. This role ensures customers have a smooth experience when ordering, changing, or canceling tickets and provides clear, friendly written communication at all times.

KEY RESPONSIBILITIES

• Respond to inbound customer emails regarding event ticket orders, availability, cancellations, and date changes

• Provide accurate information about event parking and parking passes

• Use internal systems to research customer inquiries and process updates or adjustments

• Maintain high standards of written communication and professionalism in every customer interaction

• Support additional channels such as chat or phone as needed

MINIMUM QUALIFICATIONS

• Must be bilingual in Spanish and English

• 2+ years of experience in a call center, administrative, or office-based customer service role

• Strong written communication and reading comprehension skills

• High school diploma or equivalent required

• Proven ability to manage multiple inquiries and maintain attention to detail

• Commitment to long-term engagement in the role

CORE TOOLS & SYSTEMS

• Microsoft Outlook / Office Suite

• CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud, or similar)

• Chat and telephony platforms

PREFERRED SKILLS

• Experience with event ticketing systems or e-commerce platforms

• Familiarity with remote customer support environments

• Strong problem-solving and time-management skills

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!