Billing and Collections Specialist

Billing & Collections RepresentativeLocation: Medford, MA (Onsite – 5 days/week)Compensation: $34.00 – $38.50 per hour (based on experience)About Fire Equipment Inc. (FEI)Fire Equipment Inc. (FEI) is a trusted leader in fire protection services across New England. With over 90 years of experience, FEI provides complete fire safety solutions—from design and installation to inspection, testing, and maintenance. Our team takes pride in delivering high-quality workmanship, operational excellence, and exceptional service to both our customers and employees.Position SummaryThe Billing & Collections Representative plays a key role in managing customer accounts, ensuring accurate billing, and driving timely collections of outstanding balances. This position works closely with internal billing teams and customers to resolve discrepancies, maintain account accuracy, and support overall cash flow.This is a hands-on, execution-focused role requiring strong attention to detail, organization, and communication. The ideal candidate is comfortable working in a fast-paced environment, managing multiple priorities, and maintaining positive customer relationships while enforcing payment expectations.Key ResponsibilitiesCollections & Accounts ReceivableContact customers regarding past-due invoices and outstanding balancesMonitor and follow up on payment arrangements to ensure complianceResolve billing discrepancies impacting collections in a timely mannerMaintain accurate notes and status updates on customer accountsPartner with internal teams to escalate and resolve delinquent accountsBilling & Invoicing SupportAssist with invoice review and ensure billing accuracy prior to distributionSupport the preparation and processing of customer invoicesInvestigate and resolve billing inquiries, disputes, and discrepanciesEnsure customers understand billing procedures, terms, and expectationsCoordinate with operations and service teams to validate billable workCustomer Communication & Account ManagementRespond promptly to customer inquiries related to billing and account statusMaintain professional and positive relationships while enforcing collections policiesWork cross-functionally with internal departments to support account resolutionCommunicate effectively with customers regarding payment timelines and expectationsAdministrative & Operational SupportSupport day-to-day collections and billing operationsMaintain organized and accurate documentation of customer interactions and account activityAssist with reporting and tracking of collections performance and agingContribute to process improvements and workflow efficienciesAdditional ResponsibilitiesPerform other duties and administrative tasks as assigned to support business operationsQualifications· 2–5 years of experience in collections, billing, accounts receivable, or related administrative role· Strong understanding of billing processes and collections practices· Excellent communication and customer service skills· Strong organizational, problem-solving, and analytical abilities· Ability to manage multiple priorities in a fast-paced environment· High attention to detail and accuracy· Proficiency in Microsoft Office (Excel strongly preferred)· Experience with CRM or ERP systems (Salesforce or similar a plus)Compensation & Benefits· Hourly Rate: $34.00 – $38.50 per hour (based on experience)· Comprehensive benefits package (medical, dental, vision)· 401(k) with company contribution· Paid time off, holidays, and sick timeWhy Join FEI?At Fire Equipment Inc., you'll be part of a team that values accountability, execution, and operational excellence. This role offers the opportunity to make a direct impact on business performance while working in a structured, team-oriented environment with clear expectations and growth potential.Work Location: On-site / In PersonFire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. EOE disability/veteran.