Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support business-to-business accounts and help maintain healthy customer payment activity for a Long-term Contract position. This opportunity is based in Tampa, Florida, and is ideal for someone who can balance firm collections practices with clear client communication. The role requires strong Excel skills, close attention to account details, and the ability to manage a high-volume portfolio with accuracy and consistency.

Responsibilities:
• Manage a portfolio of approximately 286 business accounts and follow up on outstanding balances in a timely, consistent manner.
• Contact commercial customers by phone and email to secure payments, resolve past-due issues, and document collection activity accurately.
• Review account aging reports and prioritize collection efforts based on risk, payment history, and account status.
• Use Excel functions such as VLOOKUPs and Pivot Tables to track account trends, reconcile data, and support reporting needs.
• Work with internal teams to investigate billing questions, clarify payment discrepancies, and help remove barriers to collection.
• Maintain detailed records of customer interactions, commitments to pay, and account updates to support consistent follow-through.
• Participate in virtual training and apply company collection procedures, tools, and performance expectations effectively.• 3-5 years of experience in collections, with a strong background in business-to-business account management.
• Proven ability to handle commercial collections while maintaining strong relationships with customers.
• Proficiency in Microsoft Excel, including practical experience with VLOOKUPs and Pivot Tables.
• Working knowledge of collection processes, billing follow-up, and credit or receivables practices.
• Strong written and verbal communication skills with the ability to manage sensitive payment conversations effectively.
• Ability to organize a high-volume workload, prioritize tasks, and maintain accuracy in account documentation.