Student Srvcs Analyst-Navigator of Enrollment-(Mulitple Positions)

Job Summary Mesa Community College is seeking a College Enrollment Navigator to serve as a welcoming first point of connection for students. This role represents the college in a positive, student‑centered manner to grow the admissions pipeline and support college enrollment. The Navigator provides a high level of customer services and supports incoming and returning students through the onboarding process, including enrollment, and serves as a primary point of contact, guiding students step‑by‑step through key requirements and milestones. The role delivers accurate, timely information throughout the enrollment cycle, including admissions, financial aid, institutional resources, advisor readiness, and registration procedures. Using a case management approach to the admissions pipeline, the Navigator coordinates onboarding activities, tracks student progress through key milestones, and ensures continuity of support until students are fully prepared for a successful first term at MCC. Essential Functions 35% Program Coordination Outreach and Student Case Management Maintain a caseload of incoming students and maintain accurate notes related to student contacts. Initiate communication and maintain student engagement with newly admitted students throughout the enrollment process. Provide ongoing support and monitor progress to students from application through registration; this can be performed in person, virtually, or via the phone. Implement proactive, personalized outreach strategies that increase application‑to‑enrollment conversion and strengthen early student engagement. Maintain consistent case management practices that support timely registration and encourage completion of first‑term credit milestones. Enrollment Support and Collaboration Guide students through initiating payment options (e.g., financial aid, scholarships, payment plan). Serve as a liaison and coordinate with admissions, financial aid, advising, and other college departments to resolve issues and ensure a smooth enrollment experience and minimize delays in course registration. Maintain up‑to‑date knowledge of college resources, scholarships, and community services. Program Planning and Evaluation Assist in developing, implementing, and evaluating enrollment support programs and services. Provide reports and recommendations for improving processes and student success outcomes. Collect and analyze data related to student engagement, conversion rates, and barriers to enrollment. Prepare accurate reports and documentation as required and requested. Implement and continually develop best practices. 35% Program Implementation Develop Enrollment Strategies Serve as a single point of contact via any modality for new students and manage/resolve all admission‑related matters to ensure course registration‑readiness. Complete ID authentication. Address first‑level domicile and residency matters. Monitor applicant progress throughout the enrollment process, responding to all questions/inquiries, and providing information about MCC’s career and educational pathways and the enrollment process. Design and execute communication plans that keep students informed at every stage of the enrollment process (e.g., application, registration, financial aid). Use email, SMS, social media, and phone calls to engage with students and provide timely reminders and updates. Develop targeted communications for specific student groups (e.g., first‑year, transfer, re‑entry students). Unofficial transfer credit evaluation and complete program plan changes as necessary. Deliver Student Support Services Identify at‑risk students during enrollment and provide additional support or referrals to academic or personal resources and support in navigating dynamic, fast‑paced learning environments. Ensure students register for the New Student Orientation session. Implement resources that help students transition successfully into college life, such as workshops or peer mentoring. Collaborate with college colleagues to remediate barriers to student enrollment. Embed learning opportunities to develop student self‑advocacy skills and foster autonomy. Engaging in Continuous Improvement Collect and evaluate feedback from students, faculty, and staff to refine program implementation. Apply industry best practices and emerging trends in higher education enrollment and retention strategies to improve programs. Experiment with new approaches (such as digital engagement tools, personalized outreach) to enhance student experiences and enrollment outcomes. 15% Compliance Ensure compliance and follow, understand, and adhere to federal, state, District Office, and institutional regulations/laws/policies. Maintain accurate and complete student records as required by accreditation agencies, school policies, and administrative regulations. Monitor the compliance and reporting standards and remain abreast of district, state, and federal regulations. Maintain student confidentiality, including accurate and confidential records. Ensure students have equal access to MCC’s curricular programs. Support students and counsel them to better understand their MCC experience. 10% Leadership & Team Collaboration Data analysis related specifically to student access, early intervention, retention, and persistence that promote student success across the student life‑cycle. Monitor metrics, policies, and procedures for process efficiency and effectiveness to establish and achieve objectives in new student onboarding for course enrollment‑readiness. Monitor practices and procedures to identify institutional barriers to inform program improvement. Collaborate with administration and staff to analyze, interpret, and implement processes as they relate to student access, academic advising, student success, etc. Communicate effectively, focus on people, initiate positive change, value differences, and foster collaboration. Act with integrity and make the right decision even when that may not be the most popular decision. Identify and resolve problem areas before they become crises; solve problems creatively and plan effectively. Demonstrate flexibility in responding to departmental needs, including the ability to support off‑campus initiatives and work non‑traditional hours. 5% Other Serve on various executive boards, college and district committees (including regional and national) as designated and participate in meetings and conferences. Benefits Nationwide medical, dental, and vision coverage. Paid time off: vacation, sick leave, and personal time. 20 paid observed holidays. Company‑paid life insurance, AD&D, and short‑term disability plans, with option to purchase supplemental coverage. Arizona State Retirement System (ASRS) pension, including long‑term disability and retiree health insurance with full employer‑matching contributions. Optional retirement plans: 403(b), 457(b), Roth 403(b), Roth 457(b). Tuition reimbursement for employees and dependents. Annual professional development funding. Flexible work schedules. District‑wide wellness program with workshops and webinars. Monthly health & wellness calendar and newsletter. Virta diabetes reversal program, support groups. Employee assistance program (EAP). Sight‑on‑site eye care services. Pre‑retirement planning events. Qualifying employer for public service loan forgiveness. Minimum Qualifications Bachelor’s degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Desired Qualifications Bachelor’s degree or higher from an accredited college or university. Experience providing support or guidance to students, clients, or customers through complex processes or systems to achieve defined outcomes. Experience in student, client, or customer support, customer service, or outreach roles, with a demonstrated record of achieving measurable results. Ability to develop and deliver materials, presentations, programming or support structures that support engagement, retention, or successful outcomes for students, clients, or customers. Experience establishing and sustaining partnerships that improve outcomes, access, engagement, or participation. Bilingual proficiency in English and Spanish preferred. Ability to use technology to perform job duties, organize work, and track progress against goals. One year of relevant full‑time MCCCD experience during the previous two years. Special Working Conditions Work schedule varies during the year: August through mid‑May – Monday to Friday, 8‑hour days; mid‑May through the end of July – Monday to Thursday, 10‑hour days. May require working evening and weekend hours (e.g., Saturday coverage during peak weeks). Required to sit for a prolonged period of time; viewing a computer monitor. May be required to travel or be assigned to another MCCCD location. Travel to campus during interview/selection process will be at candidate’s own expense. MCC does not sponsor individuals for work visas. Posting Close Date Open until filled. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972 states: “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.” The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy. The Clery Act requires colleges and universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at the appropriate link. #J-18808-Ljbffr Maricopa Community College district