Senior Escalations & Process Lead
Cardless
A fintech company in San Francisco seeks a strategic support operator to manage complex escalations tied to compliance, fraud, and other critical issues. The role requires strong cross-functional collaboration and aims to reduce escalation volume through systemic improvements. Applicants should have at least 4 years in customer support at a lead level and possess analytical skills to identify and resolve recurring issues. The position is fully in-office, 5 days a week, offering a competitive salary with equity and various benefits. #J-18808-Ljbffr Cardless
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Senior Escalations & Process Lead in San Francisco, CA vacancy
$120.8k - $224.3k
...Cell and Individualized Therapies Department in South San Francisco. This position is crucial for optimizing the formulation and processing of various cell therapy modalities, including CAR T cells. The ideal candidate will possess a PhD and have 7-10 years of experience...SeniorRelocation package$98.56k - $202.92k
Pinterest is seeking candidates for a role focused on managing escalations and ensuring user and platform safety. This position requires a minimum of 3 years in escalation management and effective communication skills. The role includes responsibilities such as supporting...Senior$80k - $120k
...resolving complex issues and mentoring junior engineers. This role operates with a high degree of autonomy, acting as a primary escalation point for technical challenges while contributing to service delivery and improvement. Located in San Francisco, candidates may work...SeniorLocal areaRemote work$90k - $120k
Benchling in San Francisco is looking for a Senior Product Support Analyst to enhance customer experience. The role involves supporting enterprise clients, leading complex escalations, and coordinating cross-functional teams. Candidates should have 5+ years of experience...Senior3 days per week$171k - $285k
...to partners and internal leadership Lead escalation management - resolve issues quickly and... ...executive presence - ability to engage senior stakeholders at large SI firms and internally... ...who need assistance during the hiring process. To request a reasonable accommodation,...SeniorWork at office3 days per weekRippling
San Francisco, CA2 days ago$150k - $190k
...care. That’s why we’ve built a leading provider operations platform... ...patient outcomes. The Senior Manager, Business Operations... ...recurring and ad hoc reviews, own escalation resolution, and communicate proactively... ...improvements, and scalable process changes Translate operational...SeniorRemote workFlexible hoursAlumni Ventures
San Francisco, CA2 days ago- ...TMG) is an award winning business process outsourcing firm focused on print... ...the industry. Summary: The Senior Operations Manager is responsible for leading and optimizing integrated office... ...enhancements across the operation. • Handle escalated service issues with urgency and...SeniorFull timeWork at officeFlexible hours
The Millennium Group
San Francisco, CA1 day ago $158k - $175k
Overview Senior Workplace Business Partner | OpenAI Careers Senior... ...Business Partner to lead cross-functional workplace programs... ...goals. Build scalable systems, processes, and documentation that... ...related updates, questions, and escalations, communicating clearly and proactively...SeniorWork at officeImmediate startRelocation packageFlexible hours- ...strategic, and execution-oriented Senior Event Center & Operations Lead to oversee day-to-day management, operational... ...across venue operations, planning processes, stakeholder communications, and... ...as needed. Act as the senior escalation point for operational and event-related...SeniorWork at office
- Google Inc. in San Bruno, CA is seeking an Escalation Specialist for their Scaled Comms & Escalations team. The role requires managing critical social alerts, crafting communication strategies, and handling high-pressure escalations. Applicants should have a Bachelor's...Senior
$97.5k - $114.5k
...detail-oriented, and employee-centered Senior People Operations Specialist to join our... ...thoughtful support and helping ensure our people processes are accurate, scalable, and easy to... ...of absence, and vendor issues. Escalate complex benefits, compliance, or employee...SeniorWork at officeImmediate startRemote workLattice
San Francisco, CA2 days ago- Qcells is seeking a Senior Manager for QSS Customer Care to join our Operations team in San Francisco,... ...the customer experience. Responsibilities include leading a team, improving service processes, and handling escalated complaints. Ideal candidates will have over 8...Senior
$180k - $255k
Cooley is seeking a Senior DevOps Manager to join the Infrastructure... ...) Manager is responsible for leading the team that designs,... ...toolingServe as a technical escalation pointWork with our development... ...staffing coverage, review and process time logs/time off requestsSupport...SeniorFull timeTemporary workWork at officeImmediate startFlexible hoursWeekend work$175k - $216k
Senior Manager, IT Operations What You’ll Do Lead and develop the IT Operations function, including coaching and growing... ...across ticketing, SLAs, escalations, documentation, and continuous service... ...support operations through metrics, process design, documentation, and...SeniorFull timeFor contractorsWork at office- ...Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa,... ...management, and understand when to escalate issues Partner with the People Team across... ...payment during the application or interview process. All official communication will come...SeniorLocal areaWorldwide
Airwallex
San Francisco, CA6 days ago - ...work from home day is currently Tuesday. About the Role Lambda is seeking a highly motivated and hands‑on Supply Chain Systems & Process Lead to drive the design, implementation, and continuous improvement of business processes across Supply Chain, Procurement,...Work at officeLocal areaWork from homeFlexible hours
- ...Processor Implementation Manager in San Francisco. This individual contributor role focuses on implementing and validating payment processes, and enhancing operational readiness. You will leverage advanced SQL skills to investigate transaction anomalies and partner...
- Our client, a leading organization in the financial services industry, is seeking a AR Collections Process Lead to join their team. As an AR Collections Process Lead, you will be... ...experience managing and influencing senior stakeholders and client leadership. Excellent...Weekly payTemporary workFlexible hours
$159k - $202k
Waymo is seeking an experienced professional to drive process optimization in their autonomous support operations. This hybrid role involves owning the end-to-end support journey processes while collaborating with cross-functional teams. Candidates should have strong analytical...$175k - $280k
...billion and backed by world-leading investors including T. Rowe Price... ...member. What you’ll do As a Senior Manager on the IT Operations... ...for excellence, act as an escalation point for complex issues, and... ...documentation, systems, and processes. Responsibilities Serve as...SeniorTemporary workWork at officeLocal areaWorldwide$175.75k - $185k
Job Summary Senior Director of Portfolio Operations is responsible... ...capabilities. Work with team leads to develop and implement... ...affordable housing development process. Knowledge of 504/ADA regulations... .... Conflict resolution, de-escalation, and negotiation skills. Ability...SeniorFull timeTemporary workMonday to FridayAfternoon shift$130.7k - $185k
...Job Overview KDP is a leading consumer packaged goods company. The Senior Manager, HR Operations ensures HR shared... ...performance cycles, merit/comp processes, and recurring programs) in coordination... ...Business Partner Partnership & Escalation Management: Partner with HRBPs...SeniorHourly payWork at officeEarly shiftKeurig Dr Pepper Inc.
San Francisco, CA1 day ago$161k - $197k
...: Grow Therapy is hiring a Senior People Business Partner to take... ...Owning talent management. You lead org design, talent planning, career... ...fair, thoughtful performance processes and have the judgment to know when and how to escalate sensitive situations Support...SeniorFull timeWork at officeLocal areaRemote workHome officeFlexible hoursDay shift3 days per weekGrow Therapy
San Francisco, CA5 days ago- Google is seeking a Learning Designer for YouTube’s Scaled Communications and Escalations team based in San Bruno, CA. This role focuses on managing knowledge base systems and implementing training programs for a 24/7 operation dealing with high-priority escalations. The...Senior
$146.4k - $235.38k
...solutions to accelerate the process of doing business and simplify... ...The GTM Strategy & Operations Senior Manager is a detailed,... ...frameworks Own the governance and escalation framework for quota decisions... ...handle operational inquiries Lead increasingly complex cross‑...SeniorPermanent employmentFull timeContract workWork at officeLocal areaRemote work2 days per week- About the Role As a Senior Account Operations Manager at Commure... ...to define critical business processes. You will have end-to-end ownership... ...business metrics and helping lead the team through the next... ...relationships by acting as an escalation point for their clients as...SeniorLocal areaRemote work
- ...experience in legal support, and demonstrate strong communication skills and AI tool fluency. This role is pivotal in running intake processes, drafting responses, and maintaining tracking systems for legal matters. With the flexibility to work from home or one of our...Remote jobWork from home
$270k - $350k
About Decagon Decagon is the leading conversational AI platform empowering... ...delivers. About the Role As Senior Director, Customer Strategy &... ...and maintain repeatable processes that improve deployment... ...outcomes. Own issue management and escalation handling to keep delivery and...SeniorFull timeWork at officeLocal area- A leading biotech company in San Francisco is searching for a Principal Scientist to lead late-stage upstream cell culture process development for large molecule programs. This role requires a PhD with at least 7 years of biotech experience in process development and regulatory...
- ...The Role As a Senior Business Development Manager (USA) , you’ll be at the front line of Tarento’s expansion, owning strategic growth in one of our most critical markets. This is not a transactional sales role – it’s about building executive‑level relationships, driving...Senior
ESP Engineered
San Francisco, CA5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Escalations & Process Lead. Be the first to apply!
Related searches
- senior game producer San Francisco, CA
- senior electronic design engineer San Francisco, CA
- senior robotics software engineer San Francisco, CA
- senior java software engineer San Francisco, CA
- senior specialist San Francisco, CA
- senior research manager San Francisco, CA
- senior director corporate development San Francisco, CA
- senior software test engineer San Francisco, CA
- sr project engineer San Francisco, CA
- senior electrical designer San Francisco, CA