Intake Specialist (Transitional) (DINTSPC-01)

Job Description

Job Description

Join New Freedom – Where Second Chances Become Bright Futures

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At New Freedom , we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives.

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference— this is where you belong .

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We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that matters —and a team that works hard to deliver on it

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The ADCRR Intake Specialist serves as a key first point of contact for individuals entering New Freedom's ADCRR Transitions Program. This role is responsible for guiding members through the intake and admission process, completing assessments and treatment planning, reviewing program expectations, and ensuring a smooth transition into services. The Intake Specialist partners closely with clinical teams and cross-functional departments to create a positive, supportive, and compliant onboarding experience for every member.

This role is ideal for someone who :

• Enjoys building relationships and creating positive first impressions
• Has strong assessment, documentation, and organizational skills
• Thrives in a fast-paced behavioral health environment
• Is passionate about helping individuals begin their recovery and reentry journey
• Balances compassion with attention to detail and compliance requirements
• Enjoys collaborating with clinicians and support teams to ensure excellent member care

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• Conducting intake assessments, screenings, and admission-related activities for new members
• Completing intake documentation, treatment plans, and required program paperwork
• Educating members on program expectations, services, rights, and available resources
• Identifying member needs and ensuring appropriate placement and service coordination
• Facilitating orientations and supporting a successful transition into treatment services
• Collaborating with clinical and cross-functional teams to ensure continuity of care
• Maintaining accurate, timely, and compliant documentation while supporting program performance goals

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• Members experience a welcoming, supportive, and efficient admissions process
• Assessments, treatment plans, and intake documentation are accurate and completed on time
• Members clearly understand program expectations, available services, and next steps
• Strong collaboration exists between intake, clinical, and support teams
• Program admissions are completed efficiently while maintaining compliance and quality standards
• Member engagement begins strong, setting the foundation for successful treatment outcomes

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• Master's degree in Social Work or a related behavioral health field
• Minimum four years of behavioral health experience, including intake assessments and treatment planning
• Strong assessment, interviewing, and motivational interviewing skills
• Excellent communication, organization, critical thinking, and problem-solving abilities
• Ability to work independently and collaboratively within a multidisciplinary team
• Intermediate proficiency with Microsoft Office and electronic health record systems
• CPR/First Aid certification and crisis de-escalation certification
• Must be at least 21 years of age
• Experience working with justice-involved populations preferred
• Knowledge of substance use disorders, co-occurring conditions, and behavioral health treatment services preferred
• Experience conducting biopsychosocial assessments and developing treatment plans preferred
• Familiarity with ADCRR, reentry, or community-based treatment programs preferred

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This position is primarily onsite, with limited hybrid or remote flexibility based on business needs. Occasional local travel to program and correctional facilities may be required.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Frequent computer and documentation work
• Regular sitting, standing, and walking throughout the workday
• Frequent use of hands for typing and equipment operation
• Occasional driving and travel between program locations

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We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization —we want to hear from you.

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New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.

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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission — to turn second chances into powerful comebacks."