Principal Technical Product Manager

Role Description

The Principal Technical Product Manager drives enterprise product strategy for pharmacy-focused digital platforms, delivering measurable business impact through scalable, secure, and patient-centric solutions. Owns end-to-end product vision, roadmap, and execution across mobile, web, and API ecosystems, aligning cross-functional teams to achieve outcomes. Leverages AI as a force multiplier to accelerate speed, improve quality, and enhance decision-making through data-driven insights and automation. Operates within Empower’s high-growth, highly regulated 503A/503B environment, ensuring compliance, resilience, and innovation while modernizing platforms to expand access to high-quality, affordable medications.

Responsibilities

• Product Strategy
  • Define and drive long-term product vision and multi-year roadmap aligned to enterprise priorities, balancing innovation with regulatory requirements.
  • Lead prioritization and sequencing of strategic initiatives, ensuring disciplined execution against roadmap commitments.
  • Establish success metrics tied to business impact, patient outcomes, and operational efficiency, ensuring product investments deliver measurable value.
• Technology and AI Leadership
  • Partner with engineering and architecture leaders to define scalable, secure, and interoperable system designs.
  • Champion the integration of AI across product capabilities to enhance decision-making, automation, and personalization.
  • Drive adoption of modern technologies across frontend, backend, and cloud infrastructure while reducing technical debt.
• Execution and Collaboration
  • Influence executive stakeholders and align cross-functional teams across engineering, operations, and business units.
  • Lead complex, cross-functional initiatives, removing obstacles and ensuring delivery of strategic objectives.
  • Promote ongoing optimization through data and AI insights to improve efficiency, quality, and customer satisfaction.

Qualifications

• Deep expertise in product management, API ecosystems, and cloud platforms such as AWS or Microsoft Azure.
• Advanced proficiency leveraging AI and data analytics to drive product strategy and decision-making.
• Strong leadership, communication, and stakeholder influence skills.
• Expertise in regulatory compliance, risk management, and quality standards within highly regulated industries.

Requirements

• Minimum of 12 years of experience leading technical products with a track record of delivering complex, scalable platforms in regulated environments.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field required; MBA or equivalent experience preferred.
• Strong strategic thinking and communication skills with the ability to influence executive stakeholders and drive organizational change.
• Deep technical expertise in APIs, system integrations, enterprise platforms, cloud infrastructure, and modern technology stacks.

Key Competencies

• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values

• People: Empowering people defines who we are.
• Quality: Excellence in every product, every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

Benefits

• Comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage.
• Paid time off.
• 401(k) matching.
• Wellness perks.
• IV therapy and compounded medications.

Physical Requirements

• Required to talk and hear.
• Often required to remain in a stationary position for a significant amount of the workday.
• Frequently use hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices.
• Regularly required to move about the office and around the corporate campus.
• Regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.