INTERVIEWING CLERK

Interviewing Clerk - 64049921

Working Title: Interviewing Clerk - 64049921

Pay Plan: Career Service

Position Number: 64049921

Salary: $34,760 - $37,000

Posting Closing Date: 08/31/2026

Your Specific Responsibilities:

• Greets and assists internal and external customers in a courteous and respectful manner that presents a positive public image.
• Makes sure clients sign in and their information is updated per visit.
• Checks clients in, reschedules clients, and notifies clients of any appointment changes when necessary.
• Answers the phone, screen class, takes messages, transfers calls.
• Verifies and collects client and family income, residency, and insurance status.
• Interviews clients to determine economic indigence for eligibility of dental health care services provided by NCHD based on established criteria.
• Inputs client services into HSM and the electronic oral health record.
• Process records requests and dental referrals.
• Collects fees, issues receipt.
• Prepares billings making sure eligibility is verified and attached to each billing, runs end of day reports, balances cash drawer and prepares weekly deposits per NCHD policy.

Required Knowledge, Skills, and Abilities:

• Ability to collect correct client information in a timely manner.
• Ability to work effectively with a health care team and maintain an effective working relationship with others.
• Ability to perform tasks common to their paraprofessional position.
• Ability to recognize the limitation of one's own knowledge and skills.
• Ability to recognize areas of their own practice in need of improvement.
• Ability to teach other staff in the theory and practice of their positions.
• Knowledge of the principles and techniques of effective verbal and written communication and ability to apply them.
• Ability to plan, organize and effectively carry out work assignments.
• Knowledge of clinic clerical practices, policies and procedures and the ability to apply them.

Qualifications:

• Minimum: High School Diploma or Equivalent
• Knowledge of administrative and clerical procedures and systems
• Proficient in Microsoft Office Suite
• Preferred: One year experience in a dental clerical position
• Bilingual in English and Spanish
• Proficient in Eaglesoft or Dentrix dental software

Where You Will Work: Yulee, Hilliard, various locations in Nassau County.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions; Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.