Memory Care Manager

Job Description

Job Description

Established in 2000, Atlanta-based Parc Communities is a premier operator of upscale, full-service senior living communities. A leader in hospitality-enriched senior living, Parc Communities specializes in developing and operating high-end independent living, assisted living and memory care properties. Featuring prime settings, innovative designs and state-of-the-art lifestyle options, Parc Communities serves residents and their families with an abiding tradition of “ladies and gentlemen serving ladies and gentlemen.” This culture of service extends to our associates, making Parc Communities an employer of choice.

The Memory Care Manager will oversee the daily operations of Memory Care, ensuring the highest quality of care and support for residents with Alzheimer’s, Dementia, and other memory-related conditions. Responsible for planning, developing, organizing, implementing and directing person-centered care programs and activities in Memory Care. Provide opportunities through a calendar of events using the company’s brand and program standards that enhance the physical, social, emotional, spiritual, intellectual and vocational needs of the residents. The Memory Care Manager must provide coordination, training and direction of the memory care/assisted living staff while fostering a compassionate, safe, and supportive environment for residents. Must be familiar with a variety of the field's concepts, practices, and procedures and ensure compliance with all regulatory and quality standards.

REPORTS TO: FLSA STATUS: SALARY:

Department: Resident Care Exempt $58K-$60K - Bonus eligible

Primary: Resident Care Director

QUALIFICATIONS AND REQUIREMENTS:

• Must have a valid LVN license in the state of employment.
• 3-5 years of experience working in memory care or dementia care preferred.
• 2-4 years in a leadership role, with proven experience managing a team that provides person-centered care.
• Strong knowledge of dementia care principles, memory care best practices, and relevant state regulatory requirements.
• Excellent interpersonal and communication skills, with the ability to interact with residents, families and staff effectively.
• Ability to develop, implement, and assess individualized care plans.
• Experience with staff training, coaching, and development.
• Strong organizational and time management skills
• Ability to be part of the Monthly On-Call rotation
• Dementia care certification preferred (e.g., Certified Dementia Practitioner)

ESSENTIAL FUNCTIONS:

Tasks may include, but are not limited to the following:

• Lead, mentor, and support a team of resident care associates in delivering person-centered memory care.
• Provide ongoing coaching, training, and performance evaluations to ensure high-quality care and adherence to policies.
• Be available for emergency or time-sensitive situations during your assigned on-call week; respond within the required time frame and take appropriate action in accordance with company policies and procedures.
• Meet with the Resident Care Director regularly to discuss plans, highlights, special challenges, required support, etc.
• Coordinate all programs and equipment use with Resident Care Director
• Develop, implement, and monitor individualized care plans for residents, ensuring that all care is consistent with their needs and preferences.
• Assess residents’ physical, emotional, and cognitive condition and make necessary adjustments to care plans.
• Regularly interact with residents to ensure their needs are met and provide emotional support when needed.
• Responsible for successful operation of the department in coordination with the Resident Care Director
• Assesses Life History and Preferences for each resident; maintains Communication Book; takes reports from staff and refers clinical issues to the Resident Care Director for assessment and planning
• At morning line-up, discuss residents who need to be monitored, staffing and programming issues
• Ensure compliance with state regulations and internal policies related to memory care services.
• Maintain accurate and up-to-date resident records, including assessments, care plans, and progress notes.
• Monitor staff performance to ensure all documentation is completed thoroughly and timely.
• Act as a primary point of contact for family members and address any concerns or questions they may have regarding the care of their loved ones.
• Regularly update families on the well-being and progress of residents.
• Conduct team meetings to ensure open lines of communication and continuous improvement in care practices.
• Ensure that 12 hours of programming is provided, including evenings/weekends or per state guidelines
• Ensure 1 outing per month is provided in Memory Care and coordinate special events with marketing
• Coordinate in-house special events open to families and friends (holiday parties, theme events, etc).
• Maintain the confidentiality of resident information and honor the residents’ personal property rights
• Ensure a safe, clean, and welcoming environment for residents, visitors and staff.
• Observe and report changes in the resident’s functional status and report to the Resident Care Director and Care Staff
• Be familiar with community emergency procedures and be able to assist residents in case of emergency
• Maintain clear and thorough communication with the General Manager and Resident Care Director and attend planning calls, meetings and training sessions as scheduled
• Other duties as assigned

REQUIRED COMPETENCIES:

• Ability to lead by example, manage conflict, and create a collaborative team environment.
• Ability to understand and address the unique needs of residents with memory impairments, providing care with dignity and respect.
• Maintain confidentiality of verbal and written information pertaining to residents, associates, and community operations
• Ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly
• Promote Parc Communities in a positive way
• Ability and desire to work as a team member
• Employees will always work to the standards defined in the Parc 20 Basics, The Four Steps of Service, and the Parc Communities Credo
• Neat appearance, adherence to dress code and good personal hygiene is expected

WORK ENVIRONMENT AND PHYSICAL DEMANDS/TRAVEL REQUIREMENTS:

• Work is performed in a senior living community, where the focus is on maintaining a calm, safe, and engaging atmosphere for residents.
• Possible exposure to unpleasant odors
• Possible exposure to chemicals as identified in the MSDS Manual
• Possible exposure to verbal aggression from vendors, guests, residents and/or family members
• Continuous exposure to clients and/or family members who may be under stress
• While performing the duties of this job, the employee is regularly required to stand, bend, talk and hear. The employee is frequently required to walk. The employee is frequently required to use hand and finger to touch, handle, feel, and reach with hands and arms. Must be able to meet certain physical demands of standing, bending, lifting, stooping or performing other work requiring physical exertion such as lifting (up to 50 lbs). Must be able to climb flights of stairs
• Must be able to sit, stand and walk for extended periods of time

At Parc Communities, LLC, we believe that our associates are the heart of our mission to deliver exceptional senior living experiences. We are committed to creating a rewarding workplace where you can thrive both personally and professionally.

At Parc Communities, we believe that our associates are the heart of our mission to deliver exceptional senior living experiences. Our culture reflects our commitment to creating a rewarding workplace where your passion for service meets an environment that nurtures your professional growth and well-being. Together, we can create exceptional experiences for our residents and make a lasting impact in the senior living industry.

• Purpose Driven Work
• Exceptional Training & Development
• Collaborative and Supportive Culture
• Competitive Compensation and Benefits
• Recognition and Rewards
• Community and Connection

Join Parc Communities, LLC, where your passion for service meets an environment that nurtures your professional growth and well-being. Together, we can create exceptional experiences for our residents and make a lasting impact in the senior living industry.

AFFIRMATIVE ACTION / EEO STATEMENT

Parc Communities' policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.